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Industry ramps up moves to combat online card fraud

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Industry ramps up moves to combat online card fraud

The Australian Payments Network (AusPayNet) today announced the start of an industry consultation on a new framework to accelerate the fight against online card fraud. 

The announcement coincides with the release of the latest card fraud data for 2017 showing card- not-present (CNP) fraud accounted for 85% of all fraud on Australian cards.

This is in line with global trends and reflects the rapid growth of e-commerce and online payments.

AusPayNet CEO, Dr Leila Fourie said that the success of chip technology in preventing in-person card fraud meant that criminal activity was migrating to online payment channels.

“This is the trend internationally, and the Australian industry has mobilised to ramp up the uptake of prevention measures,” Dr Fourie said.

“With fraud values in other areas of card payments either flat or falling, attention is now focussed squarely on online fraud,” she said.

“The framework released for consultation today is the result of collaboration among the entire range of stakeholders in online payments. Card issuers, retailers, card schemes, payment gateways,payment service providers, regulators and industry bodies have joined forces to ramp up the fight.”

Key elements of the CNP Fraud Mitigation Framework include:

  • Targets for card issuers to reduce CNP fraud across their cardbase
  • Merchants who record fraud above an agreed industry benchmark being required to use multi-factor authentication, except for exempt (low-risk)transactions
  • Boosting the use of tokenisation and compliance with card-security standards (PCIDSS)
  • Encouraging use of biometrics in authenticating CNP transactions

Recent Reserve Bank of Australia figures show that consumers spent more than ever on their cards in 2017, with the overall value of card transactions up 5% to $748.1 billion.

AusPayNet figures released today show that card fraud of all types was also up 5% to $561 million, and accounted for 0.075% of the overall value of card transactions. At 7.5 cents in every $100 transacted, the rate of card fraud remained largely the same as in 2016.

Strengthened protection offered by EMV/chip technology resulted in a 48% fall in counterfeit/skimming (in-person) fraud to $31 million, the lowest value since 2006. Lost and stolen card fraud accounted for 7% of all card fraud, unchanged from 2016 and down from 10% in 2012. While in-person fraud fell in 2017, CNP fraud was up 14% to $476 million.

“Through the framework, we are taking a leading-edge approach to tackling the global problem of increasing online card fraud. With a united front, we can have the same impact that the roll-out of chip technology has had in combatting face-to-face fraud,” said Dr Fourie.

CNP fraud occurs when valid card details are stolen and used to make purchases or other payments without the card, typically online or by phone.

“There are some simple things people can do to help the fight against online fraud,” Dr Fourie said.

“Only provide your card details on secure and trusted websites – look for the locked padlock icon. Be wary of offers that look too good to be true. Malware and phishing attacks are becoming increasingly sophisticated, so be suspicious of unsolicited emails and text messages from people you don’t know. Don’t click on the link provided and don’t be tricked into divulging confidential data such as your password,” she said.

Other steps people can take include:

  • Registering for, and using their financial institution’s online fraud prevention solutions, whenever prompted
  • being wary of offers that seem too good to be true – doing checks to make sure the business is legitimate
  • Always keeping PC security software up-to-date and doing a full scan often
  • Regularly checking statements and reporting any unusual transactions to their financial institution immediately

Australians are not liable for any fraudulent transactions on their payment cards and will be reimbursed as long as they have taken due care.

The CNP Fraud Mitigation Framework can be requested here. The AusPayNet Australian Payment Card Fraud report can be found here.

Finance

Sunak promises to do ‘whatever it takes’ to shield the economy

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Sunak promises to do 'whatever it takes' to shield the economy 1

LONDON (Reuters) – British finance minister Rishi Sunak plans to say in a budget speech on Wednesday that he will do “whatever it takes” to support the economy, and that the task of fixing the public finances will only begin once the country is recovering from the COVID-19 crisis.

“We’re using the full measure of our fiscal firepower to protect the jobs and livelihoods of the British people,” Sunak will say, according to excerpts of the speech to parliament released by the finance ministry on Tuesday.

“First, we will continue doing whatever it takes to support the British people and businesses through this moment of crisis,” he said in the excerpts.

“Second, once we are on the way to recovery, we will need to begin fixing the public finances – and I want to be honest today about our plans to do that. And, third, in today’s budget we begin the work of building our future economy.”

Britain has suffered the biggest COVID-19 death toll in Europe and the heaviest economic shock among big rich countries, according to the headline measures of official data, after shrinking by 10% last year, its worst slump in three centuries.

Sunak has so far spent almost 300 billion pounds ($419 billion) on emergency support measures and tax cuts.

But Britain has also rushed out Europe’s fastest COVID-19 vaccination programme, raising the prospect of an economic bounce-back once its current, third lockdown is relaxed.

Sunak said in media interviews on Sunday that he would not rush to start addressing Britain’s yawning budget deficit, which is approaching 400 billion pounds – its highest as a share of the economy since World War Two.

Prime Minister Boris Johnson plans to lift lockdown measures gradually, starting with next week’s reopening of schools in England, before most measures are removed by late June.

Sunak is expected to announce an extension of his emergency support measures, including huge income subsidies that are on track to cost more than 100 billion pounds, to provide a bridge for the economy until then.

But he has also said he will “level with people” about how Britain’s 2.1 trillion-pound debt pile would carry on growing without action, which is likely to mean future tax increases.

(Writing by William Schomberg; Editing by Catherine Evans)

 

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Finance

UK gilt issuance to be second-highest on record at almost 250 billion pounds – Reuters poll

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UK gilt issuance to be second-highest on record at almost 250 billion pounds - Reuters poll 2

By Andy Bruce

LONDON (Reuters) – Britain is likely to sell nearly 250 billion pounds ($347 billion) of government bonds in the coming financial year – the second-highest total on record – to help power an economic recovery from the COVID-19 pandemic, a Reuters poll of dealers showed on Tuesday.

The survey of all 15 wholesale primary dealers, or banks tasked by the government with creating a market for its bonds, pointed to gilt issuance of about 247.2 billion pounds for the 2021/22 financial year starting in April.

Such a sum marks a sharp drop from the 485.5 billion pounds of gilts that the United Kingdom Debt Management Office (DMO) plans to issue in the current 2020/21 year to finance the economic response to the COVID-19 pandemic.

Finance minister Rishi Sunak is due to deliver his budget around 1230 GMT on Wednesday, after which the DMO will publish its 2021/22 gilt issuance remit.

Sunak has said he would not rush to fix the public finances as he readies a budget, which will add more borrowing to almost 300 billion pounds of COVID-19 spending and tax cuts.

In November, the Office for Budget Responsibility (OBR) forecast borrowing in 2020/21 would reach 393.5 billion pounds, or 19% of GDP, a peacetime record. The latest official data suggests borrowing will fall below this, partly because more taxpayers than expected have opted against deferring payments to 2021/22.

The poll showed Sunak is expected to announce a budget deficit forecast for 2021/22 of 180 billion pounds, 16 billion pounds more than the OBR had predicted in November.

“Our current estimate is that the latest lockdown will ‘cost’ around 16 billion pounds in terms of additional fiscal support,” said RBC economist Cathal Kennedy.

He cited the fact that more workers are now furloughed than the OBR had assumed in November, as well as expanded support for self-employed people and business grants announced in January.

In addition to the budget deficit, the government must also refinance 79.3 billion pounds of gilts due to mature in 2021/22.

As in the current year, much of the issuance will be soaked up by the Bank of England’s asset-purchase programme, which is due to buy around 100 billion pounds of government debt during the next financial year.

The poll suggested the government will finance borrowing almost entirely through gilts in the next financial year, rather than additional issuance of T-bills or via the government’s retail investment arm.

The DMO is likely to ramp up its issuance of inflation-linked gilts in 2021/22 to around 14% of the total, compared with 7% in the current financial year, the poll showed.

The DMO reined in sales of index-linked gilts through most of 2020 due to uncertainty caused by a review into the future of the retail prices index measure of inflation, which is used to price the bonds.

“Given pent-up demand, we think that this target is achievable,” said Deutsche Bank analysts Sanjay Raja and Panos Giannopoulos.

The dealers did not expect much change in the split between short, medium and long-dated gilts. Britain already has a longer average maturity for its debt than any other major economy, but the recent jump in global bond yields has prompted some commentators to say the DMO should do more to lock in low rates.

The government has also said it will issue the first “green gilts” – bonds to finance environmentally friendly projects – in 2021/22. Most respondents expect one or two bonds to be issued, of around 10 billion pounds in total.

(Reporting by Andy Bruce, editing by Larry King)

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Why local currency payments are critical to cross-border commerce success

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Why local currency payments are critical to cross-border commerce success 3

By Nikhita Hyett, Managing Director – Europe at BlueSnap    

Online shopping has been a lifeline for many during the pandemic. But with the increased volume of online orders, one area that’s been overlooked is the importance of local currency options.

As more transactions are made on mobile devices, customer service channels proliferate and social media becomes a popular sales channel, merchants around the world are closer to their customers than ever before.

But this increased proximity doesn’t always translate when customers hit the buy button.

When shopping online, I’m often shown ads from businesses who sell to me and ship to me, yet their pricing is in euros or US dollars. We hear a lot from sellers about offering a personalised customer experience in the age of e-commerce, but a failure to make the transaction feel local is holding them back.

In fact, it still surprises me how many merchants don’t offer customers the ability to pay in their local currency, even though this move could increase their conversions by an average of 12% according to BlueSnap data.

Checkout abandonment

Any online business would agree that the checkout process is the most important part of the purchase journey – and should be as a simple and painless as possible.

But when presentment currencies, or the currency a customer is charged in, differs from that of their local geography, buyers are often left confused and struggling to calculate costs when making a purchase from an international seller.

This prompts shoppers to leave the checkout page to convert costs – creating a major barrier to sale at the point of conversion. Friction enters the buyer’s journey, and businesses see an increase in purchase abandonment.

Disputes and chargebacks

Even if a customer perseveres with the transaction, that’s not always the end of the story. Another major benefit of offering local currency payments is that customers are less likely to challenge the final total of cross-border transactions.

But if there’s confusion around exchange rates, customers are entitled to dispute the transaction with their bank, which can result in a lost sale in the form of a chargeback fee for the vendor.

This is a lose-lose for sellers which not only miss out on revenue due to increased purchase abandonment but also post-purchase disputes around order settlement.

If that wasn’t enough, buyers who have encountered friction in the purchase journey are unlikely to be satisfied with their experience, deterring them from making repeat purchases, recommending the business or leaving a positive review.

Brexit and cross-border fees

But going truly local extends beyond currencies and the customer experience – and can have a big impact on a company’s bottom line. In a post-Brexit world, businesses can take the localisation of their payment processes a giant leap further through local acquiring.

Nikhita Hyett

Nikhita Hyett

Following the introduction of new trading laws for cross-border sales in January, Mastercard has announced that it’s hiking interchange fees for UK merchants fivefold for all online purchases made by EU cardholders.

The increase will see interchange fees between the UK and the European Economic Area (EEA) rise from 0.3% to 1.5% – with these transactions now defined as ‘inter-regional’ – and other banks likely to follow suit.

In practice, this means UK merchants will now have to pay a higher proportion of the sale to the payments provider for enabling cross-border transactions within the EEA, and vice versa, reducing profit margins on every purchase.

At a time when retailers are already having to adapt to new regulations and Brexit ‘red tape’, they now face another unenviable choice. Absorb these increased costs or pass them on to customers by raising the price of products or services – a move that could deter future sales.

Avoiding interchange fees

But there is another way. E-commerce sellers can avoid cross-border fees altogether by routing payments through local banks in the same region as the cardholder.

By localising the transaction, it’s estimated that merchants can reduce cross-border fees from card issuers by 1% – meaning a total saving of £100,000 for every £10 million in sales.

Of course, if this were simple, the debate over cross border fees would be long over.

To process a transaction locally requires merchants to have a legal entity in each region they sell to. This used to mean that the more online business a retailer does, the more connections they need and the more complex this process becomes.

On average, international sellers have five different payment gateways to route cross-border transactions via local banks – with the costs of developing and maintaining this infrastructure able to quickly outweigh the savings of processing payments locally.

A better way

Thankfully, new technology is changing all that. With the next generation of fintechs ‘rebundling’ financial services under one roof, forward-thinking businesses are taking advantage of all-in-one solutions that automate payment routing via a network of local acquiring banks.

By harnessing innovative payments technology, which automatically recognises card types, location of issue and local currency, merchants can effectively localise any incoming payment from any customer, anywhere in the world – through a single integration.

In doing so, they’re also able to increase payment authorisation rates, as banks are more likely to approve purchases made locally.

With e-commerce experiencing its strongest growth in over a decade last year, merchants understandably want to embrace the opportunities brought about by this exciting shift in the way we buy and sell goods.

As the rise in online sales shows no sign of slowing down, those businesses that offer local currency payments can transform the customer experience and increase conversions, while merchants that embrace local acquiring will make their bottom line soar.

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