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Heathrow says passenger cap has improved operations
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LONDON (Reuters) -London’s Heathrow said a decision to cap flight numbers after it struggled to cope with a rebound in travel had delivered a marked improvement in punctuality and baggage handling.
LONDON (Reuters) -London’s Heathrow said a decision to cap flight numbers after it struggled to cope with a rebound in travel had delivered a marked improvement in punctuality and baggage handling.
The airport capped the number of passenger departures at 100,000 a day earlier this month to limit queues, baggage delays and cancellations, to the consternation of some airlines.
It said on Tuesday the decision had stabilised its operations, but it was still struggling with a lack of ground handlers.
Heathrow said the number of people employed in ground handling had fallen sharply during the pandemic, as airlines cut costs. It estimated that airline ground handlers were at around 70% of pre-pandemic levels and said there had been no increase since January.
The airport said its first-half adjusted loss before tax reduced by 466 million pounds ($562 million) to 321 million pounds as a result of higher passenger numbers, but said it was still struggling with a lack of ground handlers.
It does not expect to pay a dividend in 2022.
“Airline ground handler performance has been much more stable since the cap came into effect, and we have seen a marked improvement in punctuality and baggage performance,” it said.
Emirates, the world’s biggest operator of long-haul jets, initially rejected demands to reduce capacity at the airport before it added another Dubai service from Heathrow’s London rival Gatwick.
($1 = 0.8295 pounds)
(Reporting by Kate Holton, Editing by Kylie MacLellan)
Punctuality refers to the quality of being on time. In the context of airports, it indicates the timely departure and arrival of flights, which is crucial for operational efficiency.
Ground handlers are companies or personnel responsible for managing various services at airports, including baggage handling, ramp services, and passenger assistance, ensuring smooth operations.
A passenger cap is a limit set on the number of passengers that can depart from an airport within a specific time frame, aimed at managing congestion and improving service quality.
Baggage handling involves the process of managing passengers' luggage during their journey, including loading, unloading, and ensuring it reaches the correct destination efficiently.
An adjusted loss before tax is a financial metric that reflects a company's loss after accounting for specific adjustments, providing a clearer picture of its operational performance.
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