Published by Gbaf News
Posted on April 21, 2015
3 min readLast updated: January 22, 2026
Position in prominent analyst firm’s 2014 PEAK Matrix™ Assessments due to combination of process expertise and technology investments
Genpact (NYSE: G), a global leader in designing, transforming, and running intelligent business operations announced it has been named a “Leader” in Everest Group’s latest PEAK Matrix Assessments of service providers for order-to-cash (O2C) and record-to-report (R2R). Genpact was the only provider to have received top O2C scores in all of the areas Everest Group evaluated via global surveys and one-to-one executive buyers interviews: scale, scope, technology solution, delivery footprint, buyer satisfaction, and overall market success.
To appropriately direct business decisions and ensure compliance, today’s CFOs, sales and supply chain executives, and commercial leads must leverage solid operational R2R and O2C foundations that effectively capture, process, and use financial and operational data. As a result, they rely on advanced, global operating models, frequently in an outsourced environment, to release capacity of key resources, and reimagine business processes with technology and analytics at the core.
Genpact has been delivering end-to-end finance and accounting (F&A) process delivery solutions for more than 16 years. Its proprietary SEPSM framework – built on strong process delivery excellence, robust analytics and technological capabilities, deep domain expertise, and operational benchmarks – drives transformational value and certainty for clients. Its SaaS-based System of EngagementTM technology with solutions for O2C, R2R, and Procure-to-Pay (P2P), enables end-to-end automation of key finance and accounting processes including credit, eBilling, collections, cash application, payables, supplier management, reconciliations, financial closing, and analytical reporting. Delivered through a secure, cloud technology platform, and leveraging IT Systems of Record already in place, clients benefit from solutions which are highly cost-effective, configurable, and deliver a rapid time-to-value.
Genpact also recently launched its Controllership Suite, an integrated platform to manage global R2R operations. With one configurable system, a single source of information, and consolidated workflow capabilities, the Controllership Suite enables work to get done in less time, with less effort, minimal audit requirements, and assured controllership.
Genpact’s strong O2C and R2R solutions have produced significant results for its clients. For example,its end-to-end close process optimization, standardization, efficiency and scalability identified $2.3 million in savings for a leading pharmaceutical company. For an Australian banking and insurance major, it reduced management reports by 44 percent within six months using virtual intelligence and self-service reporting, and decreased the time spent on gathering and integrating data by 64 percent. Genpact also helped a global apparel manufacturing company reduce days sales outstanding (DSOs) by 47 days, releasing $475 million in cash over the length of the relationship.
“Everest Group’s O2C and R2R PEAK Matrix assessments provide research- and client-based validation that our investments in technology, practices and frameworks, such as our Systems of EngagementTM and Smart Enterprise Processes (SEPSM) continue to drive business impact for our clients,” said Shantanu Ghosh, senior vice president, CFO Services and Consulting, Genpact.
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