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    Home > Top Stories > Facebook says root cause of outage was faulty configuration change
    Top Stories

    Facebook says root cause of outage was faulty configuration change

    Published by maria gbaf

    Posted on October 5, 2021

    1 min read

    Last updated: January 31, 2026

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    Quick Summary

    A faulty configuration change on Facebook's routers caused a six-hour outage, affecting 3.5 billion users globally.

    Facebook's Outage Blamed on Faulty Router Configuration

    (Reuters) – Facebook Inc on Monday cited faulty configuration changes on its routers as the root cause of the nearly six-hour outage that prevented the company’s 3.5 billion users from accessing its social media and messaging services.

    “Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication,” Facebook said https://engineering.fb.com/2021/10/04/networking-traffic/outage in a blog post.

    (Reporting by Aakriti Bhalla in Bengaluru; Editing by Ramakrishnan M.)

    Key Takeaways

    • •Facebook experienced a nearly six-hour outage.
    • •The outage was caused by faulty configuration changes.
    • •3.5 billion users were affected globally.
    • •The issue was related to network traffic coordination.
    • •Facebook's engineering teams identified the cause.

    Frequently Asked Questions about Facebook says root cause of outage was faulty configuration change

    1What is the main topic?

    The article discusses the cause of Facebook's recent outage, which was due to faulty configuration changes on its routers.

    2How long did the Facebook outage last?

    The Facebook outage lasted nearly six hours.

    3What caused the Facebook outage?

    The outage was caused by faulty configuration changes on Facebook's backbone routers.

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