banking
Banking
Britcoin battleground: why the Bank of England’s digital pound proposal requires radical action to thrive
Banking
U.S. Bank Invests In Digital Customer Service To Build Customer Loyalty and Trust
Banking
Unlocking richer affordability insights with open banking: how lenders can improve access to financial services
Banking
Banks are facing a “new liquidity reality” due to global economic fluctuations
5 Use Cases Of NLP In Banking And Finance
Date: March 6, 2023
Security risks and other technological pitfalls are the most common threats to a financial company. And while a proactive approach to cybersecurity is a significant deterrent to costly attacks, other technologies, such as Natural Language Processing (NLP), can help industries dramatically improve their operations. As one of the main branches of Artificial Intelligence, NLP is...
Is banking becoming too standardised?
Date: March 2, 2023
Helena Müller, VP Banking Europe, Diebold Nixdorf As the world of financial services continues to change, are we reaching an inflection point where the balance between digital and humanised banking needs to be re-assessed? Architecting and creating value for the consumer has never been more important, but in the rush for progression there is a...
The myths and realities of banking’s early wage access trend
Date: March 1, 2023
by Rob Nardelli, Director of Commercial Banking, DailyPay It’s the time of the season when almost every financial service pundit, armchair economist, and legit prognosticator is rolling out a look back at 2022 or looking ahead to 2023. Almost to a level of unanimity one of the things banks need to look out for is...
Customer Retention in the Digital Age: How Tech Helps Banks Stay Competitive
Date: March 1, 2023
Fintechs are shaking up the financial services industry, leaving traditional banks struggling to keep pace. Challengers like Monzo and Revolut are leading the race, and some experts believe they could even overtake established banks. This is not new news; Deloitte warned us back in 2014 that challengers will erode the competitive advantages of traditional banks....
How banks can boost customer loyalty to weather the cost-of-living storm
Date: February 27, 2023
By Magith Noohukhan, Head Customer Engagement Evangelist at Braze Traditional banks are losing when it comes to customer satisfaction. According to a customer satisfaction survey from Which?, four out of the top five banks in the results were new challenger banks. Therefore, if financial services brands continue to lose the customer experience battle, they should...
In 2023, necessity will drive banking innovation
Date: February 22, 2023
By BK Kalra, global head of banking and capital markets, Genpact Sometimes, companies change the world. Other times, the world forces corporations to alter their ways. In 2023, the latter will occur as necessity becomes the mother of invention for financial institutions. Big trends that will drive these innovations come from a difficult economy, a...