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Microsoft Sees Cloud Business Growth, but Supply Woes Continue for Xbox
Published by maria gbaf
Posted on October 27, 2021
4 min readLast updated: January 29, 2026
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Published by maria gbaf
Posted on October 27, 2021
4 min readLast updated: January 29, 2026
Add as preferred source on GoogleMicrosoft's cloud business boosts revenue, but supply chain issues affect Xbox and Surface. Azure's growth outpaces expectations, while Xbox demand exceeds supply.
By Subrat Patnaik and Stephen Nellis
(Reuters) -Microsoft Corp on Tuesday forecast a strong end to the calendar year thanks to its booming cloud business but said supply chain woes will continue to dog key units such as those producing its Surface laptops and Xbox gaming consoles.
The company beat Wall Street expectations for its fist quarter ended Sept. 30, with pandemic-induced demand for the software giant’s cloud-based services driving sales.
Contracts for cloud services provided by Microsoft, Amazon.com Inc’s AWS and Alphabet Inc-owned Google Cloud have surged since last year when the COVID-19 pandemic shut offices and schools, pushing more activity online.
First-quarter revenue growth for Azure, the company’s flagship cloud-computing business, came in at 48% in constant currency to beat analysts’ estimates of 47.5%, according to consensus data from Visible Alpha. Amy Hood, executive vice president and chief financial officer of Microsoft, said that the company also expected “broad based growth” for the unit in the fiscal second quarter.
Azure’s growth rate is the best direct measure of competition with rivals such as AWS and Google Cloud as Microsoft does not break out revenue from the cloud-computing unit.
Microsoft appeared to hold off Google Cloud’s rising challenge. Google Cloud said on Tuesday https://www.reuters.com/technology/google-parent-alphabet-beats-revenue-expectations-2021-10-26 its revenue surged by 45% to $4.99 billion, but failed to live up to estimates of $5.2 billion.
Revenue at the firm’s other business units that house Windows software, the Teams messaging service and LinkedIn professional social networking platform also beat analyst expectations.
The supply chain issues affecting much of the global tech industry had mixed consequences for Microsoft.
Hood said Microsoft has continued to increase its cloud computing margins despite higher data center construction costs because it keeps adding more profitable services to those data centers. Hood also said that the company was able to ship more Xbox S and X gaming consoles than it expected in the first quarter – sales of gaming consoles and accessories were up 166% as the company continued to see strong demand for new models after the pandemic forced millions to seek entertainment at home.
But Microsoft and its rivals have been unable to keep up with demand because of the global chip crunch. Hood told Reuters the company expects Xbox demand to continue to exceed supply in the company’s second quarter, which includes Christmas.
She also said that sales of the company’s Surface computers, which declined 17% in the fiscal first quarter, were likely to keep sinking in the second quarter, with supply chain shortages hitting premium items in the lineup.
Microsoft’s revenue from selling Windows to PC makers grew 10% year over year, beating the overall PC market, which only grew 3.9% over the same period because of supply constraints, according to data from IDC.
Hood said that the company was able to outperform in the PC market because of its strength in selling licenses for Windows destined for corporate customers, where it gets more revenue per license and has better market share.
Overall, revenue rose 22% to $45.32 billion in the first quarter ended Sept. 30, beating expectations of about $43.97 billion.
Net income rose to $20.51 billion, or $2.71 per share. The company said its results included a $3.3 billion net income tax benefit.
On an adjusted basis it earned $2.27 per share, trumping analyst expectations of $2.07 per share.
For the fiscal second quarter, Microsoft predicted a midpoint of $18.23 billion in revenue for its intelligent cloud business for the fiscal second quarter, above estimates of $17.84 billion, according to Refinitiv data.
First-quarter revenue from “Intelligent Cloud” surged 31% to $17 billion. Analysts had expected a figure of $16.58 billion, according to Refinitiv data.
Microsoft’s forecast for its software app and Windows centric segments with midpoints of $15.83 billion and $16.55 billion, respectively, were also above Refinitiv estimates of $15.40 billion and $15.51 billion.
Shares of the company, which have risen nearly 40% this year, were marginally up in extended trading.
(Reporting by Subrat Patnaik in Bengaluru and Stephen Nellis in San Francisco; Editing by Aditya Soni and Sonya Hepinstall)
The article discusses Microsoft's cloud business growth and ongoing supply chain issues affecting Xbox and Surface.
Microsoft's cloud business, particularly Azure, is experiencing significant growth, outpacing analyst expectations.
Microsoft is facing supply chain challenges impacting Xbox and Surface production due to the global chip shortage.
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