Connect with us

Top Stories

MANILA, PHILIPPINES ATTRACTIVE OPTION FOR CONTACT CENTRE SERVICES

Published

on

Inauguration Photo 1

Intelenet® launches a new facility in Manila to cater to UK interest in the Philippines’ offshoring services
By 2017 one third of all customer service interactions will still require the support of a human intermediary.[1]Intelenet® Global Services’ new Manila site supports the need to facilitate human interaction as 85 per cent of their business operations will be through voice processors to deliver customer support.

Inauguration Photo 1

Businesses of all kinds are digitally transforming their operations to keep pace with the digital age. Customer support in call centers has evolved over the years because of changes in customer expectations, technology innovations and new business models.

By 2016, the BPO industry in Manila is projected to generate 1.3 million new jobs, with a 17 percent increase in annual growth.[2] UK suppliers are already benefitting from outsourcing to the Philippines, with claims of cost savings of up to 40 per cent being commonplace on offshore deals.[3]

This comes as Intelenet® Global Services, a leading business process service provider backed by Blackstone, launch their newest facility in Manila, Philippines to consolidate their presence and support their growth in the region.
Intelenet® Global Services is acting upon exponential growth potential in the market. The Philippines outsourcing sector is expected to turn in $48 billion in revenue by the year 2020. Intelenet® is opening their facility located in the south-east of Metro Manila in Taguig. It will provide a world class platform to the growing Intelenet® Global Services team, replete with state-of-the-art technology, next generation business process solutions and global best practices. The Manila site operates back-office, inbound and outbound contact center services (voice, chat and email) for all its clients.

Inauguration Photo 2

 “£3.91bn of outsourcing contracts were signed in the UK in the first half of the year, showing buoyant demand for outsourced services. However UK companies are still looking to save costs, which is why more are looking towards the rising global markets. The Philippines is a key driver for this momentum, which is why it is a key delivery location for Intelenet® Global Services. Our new facility here will serve the growing demand from our clients to be serviced in this region” said Susir Kumar, Executive Chairman, Intelenet® Global Services. “With an established presence across several geographies, we look forward to expanding our global delivery footprint, the Philippines is an example of our intention to amplify Intelenet’s service delivery across geographies, offering critical services and processes in the BPM cycle to all our clients across the verticals. This will also act as a major catalyst for growth and employment in the competitive and ever expanding global business process services market.”

Intelenet® entered Philippines in 2008 and is one of the leading firms, committed to delivering the best in class service to all its clients through its innovative capabilities and NextGen Tools. It has grown at a compound annual growth rate (CAGR) of 47 per cent over the past 7 years. This expansion marks Philippines as a favorable market for business process management services. Intelenet® is playing a pioneering role towards driving this growth by investing in the talented youth of the country.
Backed by Blackstone (a leading global private equity player), Intelenet® Global Services is currently on a high growth trajectory and is expanding globally with the aim to become a world class BPO provider worldwide.

Top Stories

Bitcoin, ether hit fresh highs

Published

on

gbaf1news

SINGAPORE (Reuters) – Bitcoin hit a fresh high in Asian trading on Saturday, extending a two-month rally that saw its market capitalisation cross $1 trillion a day earlier.

The world’s most popular cryptocurrency rose to an record $56,620, taking its weekly gain to 18%. It has surged more than 92% this year.

Bitcoin’s gains have been fuelled by evidence it is gaining acceptance among mainstream investors and companies, such as Tesla Inc, Mastercard Inc and BNY Mellon.

Ether, the second-largest cryptocurrency by market capitalization and daily volume, hit a record $2,040.62, for a weekly gain of about 12%.

Ether is the digital currency or token that facilitates transactions on the ethereum blockchain. In the crypto world, the terms ether and ethereum have become interchangeable.

Ether futures contracts launched on derivatives exchange CME earlier this month.

(Reporting by Vidya Ranganathan; Editing by William Mallard)

Continue Reading

Top Stories

World Bank pushing for standard vaccine contracts, more disclosure from makers

Published

on

World Bank pushing for standard vaccine contracts, more disclosure from makers 1

By Andrea Shalal

WASHINGTON (Reuters) – The World Bank is working to standardize COVID-19 vaccine contracts that countries are signing with drug makers, and is pushing manufacturers to be more open about where doses are headed, as it races to get more vaccines to poor countries, the bank’s president said on Friday.

World Bank President David Malpass told Reuters he expected the bank’s board to have approved $1.6 billion in vaccine funding for 12 countries, including the Philippines, Bangladesh, Tunisia and Ethiopia, by the end of March, with 30 more to follow shortly thereafter.

The bank is working with local governments to identify and fill gaps in distribution capacity, after they purchase vaccines under a $12 billion World Bank program, and also to standardize the contracts they are signing with manufacturers, he said.

The bank’s International Finance Corp, its private financing arm, has $4 billion to invest in expanding existing production plants or building new ones, including in developed countries, but needs more data on where current production is headed, he said.

“We are eager to be investing in new capacity, but it’s hard to do because you don’t know how much of the existing capacity is already committed to the various off-takers,” Malpass said in an interview with Reuters. New or expanded plants could be used to produce other types of vaccinations in the future, he said.

The bank’s funds could be used to expand plants in advanced economies, if the production was earmarked for developing nations, he said.

Malpass welcomed Friday’s pledge by the Group of Seven rich countries to intensify cooperation on the pandemic, saying it could help jump-start deliveries of vaccines to poorer countries, which are lagging far behind rich countries in getting shots in arms.

Data compiled by Our World In Data, a scientific online publication, showed Israel was leading the world in COVID-19 vaccinations, with nearly 82 of 100 people vaccinated, while India and Bangladesh reported less than one person per 100, Many African countries have not started at all.

Malpass said he was heartened by news about new vaccines coming down the road, and about Pfizer Inc and BioNTech SE seeking permission to store their vaccine at higher temperatures, which would ease another obstacle to deliveries in lower-income countries.

(Reporting by Andrea Shalal; Editing by Heather Timmons and Leslie Adler)

Continue Reading

Top Stories

Google to evaluate executive performance on diversity, inclusion

Published

on

Google to evaluate executive performance on diversity, inclusion 2

By Paresh Dave

(Reuters) – Alphabet Inc’s Google will evaluate the performance of its vice presidents and above on team diversity and inclusion starting this year, the company said on Friday in one of several responses to concerns about its treatment of a Black scientist.

Timnit Gebru, co-leader of Google’s ethical artificial intelligence research team, said in December that Google abruptly fired her after she criticized its diversity efforts and threatened to resign.

Alphabet and Google Chief Executive Sundar Pichai ordered a review of the situation. While Google declined to share specific findings, the company announced on Friday it will engage human resources specialists during sensitive employee departures.

Pichai in June said that by 2025, Google aims to have 30% more of its leaders come from underrepresented groups, with a focus on Black, Latinx and Native American leaders in the United States and female technical leaders globally. About 96% of Google’s U.S. leaders at the time were white or Asian, and 73% globally were men.

As a result of the investigation, the company also expanded a commitment announced in June to devote more resources to retaining and promoting existing employees, including by expanding a team addressing disputes among workers and their managers.

The diversity component of executive performance reviews was not previously announced, and the company did not immediately share details about what would be measured and how pay would be affected.

Alphabet for years had rejected proposals from shareholders and employees to set diversity goals and tie executive pay to them.

Irene Knapp, a former Google employee who advocated for one such proposal at a 2018 shareholder meeting, said on Friday, “I am pleased that they met our demand from 2018, which was a bare minimum that should have been easy to do immediately.”

Evaluating managers on diversity goals is becoming more commonplace. McDonald’s Corp on Thursday tied executive bonuses to diversity.

(Reporting by Paresh Dave; Editing by Cynthia Osterman)

Continue Reading
Editorial & Advertiser disclosureOur website provides you with information, news, press releases, Opinion and advertorials on various financial products and services. This is not to be considered as financial advice and should be considered only for information purposes. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third party websites, affiliate sales networks, and may link to our advertising partners websites. Though we are tied up with various advertising and affiliate networks, this does not affect our analysis or opinion. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you, or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish sponsored articles or links, you may consider all articles or links hosted on our site as a partner endorsed link.

Call For Entries

Global Banking and Finance Review Awards Nominations 2021
2021 Awards now open. Click Here to Nominate

Latest Articles

Foxconn chairman says expects "limited impact" from chip shortage on clients 3 Foxconn chairman says expects "limited impact" from chip shortage on clients 4
Business2 mins ago

Foxconn chairman says expects “limited impact” from chip shortage on clients

TAIPEI (Reuters) – The chairman of Apple Inc supplier Foxconn said on Saturday he expects his company and its clients...

gbaf1news gbaf1news
Top Stories9 mins ago

Bitcoin, ether hit fresh highs

SINGAPORE (Reuters) – Bitcoin hit a fresh high in Asian trading on Saturday, extending a two-month rally that saw its...

UK insurers estimate to pay up to 2.5 billion pounds for coronavirus claims 5 UK insurers estimate to pay up to 2.5 billion pounds for coronavirus claims 6
Trading15 mins ago

UK insurers estimate to pay up to 2.5 billion pounds for coronavirus claims

(Reuters) – The Association of British Insurers (ABI) said on Saturday insurers are likely to pay up to 2.5 billion...

Citigroup considering divestiture of some foreign consumer units - Bloomberg Law 7 Citigroup considering divestiture of some foreign consumer units - Bloomberg Law 8
Banking18 mins ago

Citigroup considering divestiture of some foreign consumer units – Bloomberg Law

(Reuters) – Citigroup Inc is considering divesting some international consumer units, Bloomberg Law reported on Friday, citing people familiar with...

World Bank pushing for standard vaccine contracts, more disclosure from makers 9 World Bank pushing for standard vaccine contracts, more disclosure from makers 10
Top Stories20 mins ago

World Bank pushing for standard vaccine contracts, more disclosure from makers

By Andrea Shalal WASHINGTON (Reuters) – The World Bank is working to standardize COVID-19 vaccine contracts that countries are signing...

Google to evaluate executive performance on diversity, inclusion 11 Google to evaluate executive performance on diversity, inclusion 12
Top Stories24 mins ago

Google to evaluate executive performance on diversity, inclusion

By Paresh Dave (Reuters) – Alphabet Inc’s Google will evaluate the performance of its vice presidents and above on team...

EU seeks alliance with U.S. on climate change, tech rules 13 EU seeks alliance with U.S. on climate change, tech rules 14
Business28 mins ago

EU seeks alliance with U.S. on climate change, tech rules

By Sabine Siebold and Kate Abnett BERLIN (Reuters) – Europe and the United States should join forces in the fight...

Oil extends losses as Texas prepares to ramp up output after freeze 15 Oil extends losses as Texas prepares to ramp up output after freeze 16
Trading33 mins ago

Oil extends losses as Texas prepares to ramp up output after freeze

By Devika Krishna Kumar NEW YORK (Reuters) – Oil prices fell for a second day on Friday, retreating further from...

Dollar edges lower as investors favor higher-risk currencies 17 Dollar edges lower as investors favor higher-risk currencies 18
Investing35 mins ago

Dollar edges lower as investors favor higher-risk currencies

By Stephen Culp NEW YORK (Reuters) – The dollar lost ground on Friday as market participants favored currencies associated with...

Bitcoin hits $1 trillion market cap, surges to fresh all-time peak 19 Bitcoin hits $1 trillion market cap, surges to fresh all-time peak 20
Top Stories49 mins ago

Bitcoin hits $1 trillion market cap, surges to fresh all-time peak

By Gertrude Chavez-Dreyfuss and Tom Wilson NEW YORK/LONDON (Reuters) – Bitcoin touched a market capitalization of $1 trillion as it...

Newsletters with Secrets & Analysis. Subscribe Now