The history of payments is best described as a search for simplicity, security and convenience. Coins, banknotes, cheques, payment cards have all been introduced with the aim of making paying for goods and services easier.
Over the past few years, mobile payments technology has launched an assault on these traditional methods by offering consumers a convenient and streamlined payment experience. Within the next five years, 34% of UK consumers expect to use a mobile payments application every day.
With the potential for the technology almost limitless in its ability to provide added value and tailored services, and with the market projected to soon top $1 trillion, what are the technologies and trends shaping the development of mobile payments, and how will we pay in 2020?
Light the Beacons!
For many within the industry, ‘invisible payments’ are the holy grail. This is a completely frictionless experience in which all parts of the payment process – from initialization and authentication, right through to final confirmation – are seamlessly performed in the background without direct interaction from the consumer or merchant.
This may sound like we’ve strayed into the realm of sci-fi, but the truth is that in-app invisible payments are already here. For example, Uber enables users to simply get out of the car at the end of the journey, whilst the app seamlessly processes the fare in the background.
The race is now on to make in-store invisible payments a reality, and beacon technology is emerging as the most likely enabler.
Put simply, beacons enable retailers to detect a consumer’s presence in-store by communicating with their connected devices. Danske Bank has pioneered the use of beacons for payments through its MobilePay app, which has close to 3 million users and accounted for 90 million transactions in 2015.
Unsurprisingly, Google has gone a step further with the pilot launch of its Hands Free app. This combines beacon and Wi-Fi technology to connect the consumer’s smartphone with the POS system. This enables them to conduct the transaction simply by saying “I’ll pay with Google”.
Google is not alone in the pursuit of hands free payments. PayPal has experimented with beacon technology for several years, and more recently has combined this knowledge with an augmented reality (AR) solution that enables users to easily analyse and pay for products in-store. The wild popularity of Pokémon Go shows the power of well-executed AR products, so watch this space.
Despite these innovations, however, it is unlikely that in-store mobile payments will be truly invisible by 2020, but the gap will have undoubtedly closed. Prepare to say goodbye to long queues at the checkout, because innovations such as beacon technology, means that paying with your smart phone or device will soon require only the most limited interaction.
Rise of the Wearables
Smartphones currently dominate mobile payments. With the wearables market set to be worth $34 billion by 2020, however, this supremacy may be short-lived.
There is an interesting dynamic at play between the wearables and payments industry, in that some feel the long-term success of wearable technology is dependent on the successful integration of payment technology.
This is because the current popularity of wearable technology has been based on single application devices, like health and fitness trackers. Manufacturers know, however, that this market has its limitations and additional features must be included to drive mass market adoption. Payments are a key use case that can move wearables from faddish luxury to everyday essential as, in time, consumers will be able to leave their physical wallets and perhaps even smartphones at home.
The big players are already making their moves. Google is hinting strongly that Android Wear will soon support Android Pay, and Fitbit has acquired Coin to accelerate the deployment of NFC technology across its product stable.
We can confidently predict, therefore, that wearable technology will account for a significant portion of the mobile payments market by 2020. Indeed, some analysts have gone as far to say that wearables will have surpassed smartphones as the main method of making a mobile payment. Watch this space.
More Than Just Payments
Starbucks is responsible for developing one of the most successful mobile payments application so far. It has over 16 million active users, accounting for over 25% of in-store sales. The main reason for this success? You are rewarded for using it.
This shows that simplicity alone does not guarantee adoption and that integrating value-added services is key to establishing a compelling reason for use.
Banks and the ‘OEM Pay’ platforms have been quick to catch on. For example, when paying at selected merchants with Android Pay, loyalty points and offers are automatically applied, and initiatives such as ‘Android Pay Day’ offer monthly incentives. In addition, Royal Bank of Canada has integrated over 150 loyalty programmes into its HCE wallet.
Another key to Starbucks’ success is that users can earn and deploy their loyalty points with any smartphone, anywhere. In comparison, the implementation of value-added services across the wider industry is currently quite fragmented, with loyalty and reward schemes often limited to specific merchants, applications, locations or operating systems. In 2020, however, mobile payments will be far more rewarding. Over 3 billion loyalty cards are predicted to have been integrated into mobile applications by this time, so consumers can expect a far more consistent experience.
Biometric Authentication Beyond Fingerprints
Although tokenization has cemented its position as the main method of securing mobile payments, biometrics have also come to the fore as a way to boost consumer confidence through an extra, more visible security layer. Take Android Pay as an example, it already supports a number of biometric authentication methods, from fingerprints to facial recognition.
Although biometrics are proving popular among consumers, there’s still a few issues to contend with. Firstly, only the most expensive high-end devices have the requisite functionality, which limits deployment. Some security challenges are also yet to be resolved. To take the example of a fingerprint scanner, the technology is not 100% fool proof and some implementations can be bypassed in several ways.
The fight against fraudsters, therefore, is taking us beyond these more traditional biometric methods. A frankly staggering number of body parts and functions can be used as a biometric measure. Technologies such as iris recognition, heartbeat analysis and vein mapping, to name just a few, are being touted as potential game-changers. Importantly, they can also be seamlessly co-opted into the payments process to minimize friction.
So, what does the future hold for biometrics? Firstly, upgrades and launches will mean the number of devices that support biometric authentication will increase. In addition, we can expect mobile payments to combine several biometric modalities when authenticating a user to enhance security and accuracy.
Mobile Payments in 2020
We are arguably at the most exciting juncture in the three millennia history of payments. The pace of development and innovation is dizzying. Consider that we have not even touched upon the potential of Blockchain to radically simplify financial processes – although there is no shortage of content being written on this currently!
Although it is hard to predict exactly which direction the industry will take over the next few years, what is guaranteed is that mobile payments are very much here to stay. We can therefore expect the launch of countless new payment offerings over the coming years. What will separate the gimmicks from the gold dust, however, is whether they can truly simplify and enrich the purchasing experience.
Attending Money 20/20? Come along to booth 2525 to discuss mobile payments, tokenization and more.
Bank of England’s Haldane says inflation “tiger” is prowling
By Andy Bruce and David Milliken
LONDON (Reuters) – Bank of England Chief Economist Andy Haldane warned on Friday that an inflationary “tiger” had woken up and could prove difficult to tame as the economy recovers from the COVID-19 pandemic, potentially requiring the BoE to take action.
In a clear break from other members of the Monetary Policy Committee (MPC) who are more relaxed about the outlook for consumer prices, Haldane called inflation a “tiger (that) has been stirred by the extraordinary events and policy actions of the past 12 months”.
“People are right to caution about the risks of central banks acting too conservatively by tightening policy prematurely,” Haldane said in a speech published online. “But, for me, the greater risk at present is of central bank complacency allowing the inflationary (big) cat out of the bag.”
Haldane’s comments prompted British government bond prices to fall to their lowest level in almost a year and sterling to rise as he warned that investors may not be adequately positioned for the risk of higher inflation or BoE rates.
“There is a tangible risk inflation proves more difficult to tame, requiring monetary policymakers to act more assertively than is currently priced into financial markets,” Haldane said.
He pointed to the BoE’s latest estimate of slack in Britain’s economy, which was much smaller and likely to be less persistent than after the 2008 financial crisis, leaving less room for the economy to grow before generating price pressures.
Haldane also cited a glut of savings built by businesses and households during the pandemic that could be unleashed in the form of higher spending, as well as the government’s extensive fiscal response to the pandemic and other factors.
Disinflationary forces could return if risks from COVID-19 or other sources proved more persistent than expected, he said.
But in Haldane’s judgement, inflation risked overshooting the BoE’s 2% target for a sustained period – in contrast to its official forecasts published early this month that showed only a very small overshoot in 2022 and early 2023.
Haldane’s comments put him at the most hawkish end among the nine members of the MPC.
Deputy Governor Dave Ramsden on Friday said risks to UK inflation were broadly balanced.
“I see inflation expectations – whatever measure you look at – well anchored,” Ramsden said following a speech given online, echoing comments from fellow deputy governor Ben Broadbent on Wednesday.
(Editing by Larry King and John Stonestreet)
Bitcoin slumps 6%, heads for worst week since March
By Ritvik Carvalho
LONDON (Reuters) – Bitcoin fell over 6% on Friday to its lowest in two weeks as a rout in global bond markets sent yields flying and sparked a sell-off in riskier assets.
The world’s biggest cryptocurrency slumped as low as $44,451 before recovering most of its losses. It was last trading down 1.2% at $46,525, on course for a drop of almost 20% this week, which would be its heaviest weekly loss since March last year.
The sell-off echoed that in equity markets, where European stocks tumbled as much as 1.5%, with concerns over lofty valuations also hammering demand. Asian stocks fell by the most in nine months.
“When flight to safety mode is on, it is the riskier investments that get pulled first,” Denis Vinokourov of London-based cryptocurrency exchange BeQuant wrote in a note.
Bitcoin has risen about 60% from the start of the year, hitting an all-time high of $58,354 this month as mainstream companies such as Tesla Inc and Mastercard Inc embraced cryptocurrencies.
Its stunning gains in recent months have led to concerns from investment banks over sky-high valuations and calls from governments and financial regulators for tighter regulation.
(Reporting by Ritvik Carvalho; additional reporting by Tom Wilson; editing by Dhara Ranasinghe, Karin Strohecker, William Maclean)
Britain sets out blueprint to keep fintech ‘crown’ after Brexit
By Huw Jones
LONDON (Reuters) – Brexit, COVID-19 and overseas competition are challenging fintech’s future, and Britain should act to stay competitive for the sector, a government-backed review said on Friday.
Britain’s departure from the European Union has cut the sector’s access to the world’s biggest single market, making the UK less attractive for fintechs wanting to expand cross-border.
The review headed by Ron Kalifa, former CEO of payments fintech Worldpay, sets out a “strategy and delivery model” that includes a new billion pound start-up fund and fast-tracking work visas for hiring the best talent globally.
“It’s about underpinning financial services and our place in the world, and bringing innovation into mainstream banking,” Kalifa told Reuters.
Britain has a 10% share of the global fintech market, generating 11 billion pounds ($15.6 billion) in revenue.
“This review will make an important contribution to our plan to retain the UK’s fintech crown,” finance minister Rishi Sunak said, adding the government will respond in due course.
The review said Brexit, heavy investment in fintech by Australia, Canada and Singapore, and the need to be nimbler as COVID-19 accelerates digitalisation of finance all mean the sector’s future in Britain is not assured.
Britain increasingly needs to represent itself as a strong fintech scale-up destination as well as one for start-ups, it added.
The review recommends more flexible listing rules for fintechs to catch up with New York.
“Leaving the EU and access to the single market going away is a big deal, so the UK has to do something significant to make fintechs stay here,” said Kay Swinburne, vice chair of financial services at consultants KPMG and a contributor to the review.
The review seeks to join the dots on fintech policy across government departments and regulators, and marshal private sector efforts under a new Centre for Finance, Innovation and Technology (CFIT).
“There is no framework but bits of individual policies, and nowhere does it come together,” said Rachel Kent, a lawyer at Hogan Lovells and contributor to the review.
Britain pioneered “sandboxes” to allow fintechs to test products on real consumers under supervision, and the review says regulators should move to the next stage and set up “scale-boxes” to help fintechs navigate red tape to grow.
“It’s a question of knowing who to call when there’s a problem,” Swinburne said.
($1 = 0.7064 pounds)
(Reporting by Huw Jones; editing by Hugh Lawson and Jason Neely)
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