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CUSTOMER CARE CONTINUES ACCIDENT EXCHANGE AND MARSHALL MOTOR GROUP PARTNERSHIP

  • Marshall Motor Group renews Accident Management service with Accident Exchange
  • Renewal extends programme to recently acquired Ridgeway Group of 30 dealerships
  • Service has handled more than 15,000 claims over 11 years with Marshall Motor Group
Exterior Jaguar Marshall
Exterior Jaguar Marshall

Marshall Motor Group has extended its 11-year relationship with accident management provider Accident Exchange.

The three-year deal will see Accident Exchange support Marshall Motor Group customers following an accident; handling the claim from the initial call until the claim is settled, removing the stress by organising vehicle repairs and providing a like-for-like replacement vehicle for non-fault accidents.

Exterior Land Rover Marshall
Exterior Land Rover Marshall

As one of the UK’s largest motor retailers, customer service is one of the chief tenets of the Marshall Motor Group business. Over the last decade, Accident Exchange has helped provide Marshall with an outstanding level of service, handling in excess of 15,000 customer claims.

Marshall Motor Group benefits from Accident Exchange’s First Notification of Loss “Hot Key” service, which connects the customer to the accident management team at the touch of a button, ensuring all accident-related enquires are assessed to ensure all necessary repairs and maintenance is carried out in the process.

Marshall JLR Ipswich 1
Marshall JLR Ipswich 1

After the recent acquisition of Ridgeway last year, the service will expand to cover the 30 additional dealerships, taking the accident management service to 103 Marshall Motor Group dealerships; representing 25 different brands ranging from Audi, BMW, Ford, Land Rover, Maserati, Mercedes-Benz, Volkswagen and Volvo.

Daksh Gupta, Chief Executive at Marshall Motor Group, commented, “Customer service is the key to good business, and Accident Exchange has helped us deliver outstanding care for over a decade by helping customers during the most stressful part of car ownership.”

Marshall JLR Ipswich 2
Marshall JLR Ipswich 2

Daksh added, “When the unfortunate happens to a customer’s car, we can be confident they will receive the best care and service from the very first call, and long may that continue.”

Liz Fisher, Director of Sales at Accident Exchange added, “Continuing these long-term relationships with the biggest and best dealer groups demonstrates how well-integrated and valuable our accident management service can be to businesses; ultimately benefitting both its service to customers and generating additional sales opportunities.

Marshall JLR Ipswich 3
Marshall JLR Ipswich 3