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Claire Richardson, VP, Verint In the past I have discussed innovation in banking, referencing the Swedish bank Handelsbanken and its different approach to training and personalised...
The in-bank customer experience has always been important for financial institutions, but two current trends are placing even greater emphasis on this point of contact. Firstly,...
By Eric Jorgensen, VP Sales EMEA, Virtual Instruments Discussion of updating and consolidating an organisation’s IT environment for the optimum use, of storage and handling of...
– Lessons in reducing time and cost to market for challenger banks – Establishing a licensed bank has long proved a complex endeavour, full of unfamiliar...
Since 2009 many banks and those in the UK in particular, have come under pressure to increase their lending to the small and medium enterprise that...
Evolving Customer Expectations Put Impetus on Banks to Transform Digital Capabilities, Including Investments in Social Media Retail banking customers reported fewer positive customer experiences for the...
Hugh Morris, VP for Banking and Financial Services, Genpact Banks are required to perform stress testing to ensure they are holding adequate quantities of capital to...
By Simon Cadbury, Head of Strategy & Innovation at Intelligent Environments As UK high street banks continue to announce branch closures, Simon Cadbury, Head of Strategy...
By counter-fraud expert Paul Ewen, AGS Risk Solutions Historically a stick-up robbery was the recognised means of stealing from a bank. Those were the days when fraud...
By Ashwin Goyal, Group Vice President, Oracle Financial Services Recent comments by Andrew Bailey, chief executive of the Prudential Regulation Authority have called attention to the poor...
The latest Budget announcement has revealed that the Government is doubling its export funding to £3 billion and that interest rates on these loans are being...