Finance
M&S' food sales growth slows after cyberattack, says NielsenIQ
Published by Global Banking & Finance Review®
Posted on June 25, 2025
2 min readLast updated: January 23, 2026
Global Banking & Finance Review®
Company
Published by Global Banking & Finance Review®
Posted on June 25, 2025
2 min readLast updated: January 23, 2026
M&S food sales growth slowed to 9.1% due to a cyberattack, affecting market share and increasing logistics costs.
LONDON (Reuters) -British retailer Marks & Spencer's food business saw sales growth slow to 9.1% over the 12 weeks to June 14 year-on-year, reflecting the disruption that followed a cyberattack in April, industry data showed on Wednesday.
Researcher NielsenIQ said M&S' food sales growth slowed from 10.8% in last month's report and 14.7% in the one before that.
Though M&S' market share ticked up 10 basis points on the year to 3.7%, it was down from the 3.8% reading in last month's report.
As part of its management of the cyberattack, M&S stopped taking online clothing orders and also took other systems offline. That reduced food availability and also resulted in higher waste and logistics costs.
Last month, M&S said the attack would cost it about 300 million pounds ($409 million) in lost operating profit.
The group resumed taking online orders for clothing lines on June 10 after a 46-day suspension following the attack.
Most of NielsenIQ's data broadly echoed the findings of rival researcher Kantar's report on Tuesday, with robust performances from market leader Tesco, number two player Sainsbury's and online supermarket Ocado.
However, M&S is not fully included in Kantar's market share data set.
($1 = 0.7341 pounds)
(Reporting by James Davey; editing by Barbara Lewis)
M&S' food sales growth slowed to 9.1% over the 12 weeks to June 14 year-on-year.
Following the cyberattack, M&S stopped taking online clothing orders and took other systems offline, which reduced food availability and increased waste.
M&S estimated that the cyberattack would cost it about 300 million pounds ($409 million) in lost operating profit.
M&S' market share increased by 10 basis points to 3.7%, but it was down from 3.8% in the previous month's report.
M&S resumed taking online orders for clothing lines on June 10 after a 46-day suspension due to the cyberattack.
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