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Finance

Britain's Lloyds bank says customers hit by payments service outage

Published by Global Banking and Finance Review

Posted on February 3, 2025

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LONDON (Reuters) - Britain's Lloyds Banking Group said on Monday that some of its customers were affected by an outage preventing them from making or receiving payments, after hundreds of customers reported problems with the service.

More than 400 problems with Lloyds' service were reported on the website Downdetector, which tracks such disruptions, by 0922 GMT.

"We know some customers are having issues making or receiving payments. We're sorry for this and are working to have everything back to normal," the bank said in response to multiple customer complaints on social media platform X.

Disruption of online services has been a persistent problem for banks in Britain in recent years, and an acute one because lenders have increasingly encouraged customers to bank online to help them reduce fixed costs.

Barclays apologised on Sunday to customers who had been impacted by an online banking outage over the weekend, after more than 600 complaints were registered on Downdetector by 1000 GMT.

(Reporting By Lawrence White; Editing by Bernadette Baum)