Published by Global Banking & Finance Review®
Posted on February 28, 2025
1 min readLast updated: January 25, 2026
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Lloyds, Nationwide, and others faced IT glitches affecting customer access, prompting increased scrutiny from UK lawmakers.
LONDON (Reuters) -Lloyds and Nationwide were among British lenders hit by IT glitches on Friday for several hours, amid increased scrutiny by lawmakers of technical problems at banks that have prevented customers from accessing services.
Lloyds said on its status page early on Friday that some customers were having issues logging in to mobile and online banking, while rival TSB - part of Spain's Sabadell - said customers were having similar issues.
Nationwide and HSBC-owned First Direct had also earlier said that customers were experiencing issues making payments.
All four lenders have since said their services have returned to working normally.
"We've been engaging with firms as they resolve these issues and to ensure anyone affected doesn't lose out," a spokesperson for the Financial Conduct Authority said.
While IT glitches happen from time to time at banks, British lawmakers have stepped up their scrutiny of such issues.
Britain's Treasury Select Committee asked nine big banks and building societies this month for details of recent system failings, following outages at Barclays and Lloyds.
(Reporting by Iain Withers; Editing by David Evans, Emelia Sithole-Matarise and Louise Heavens)
Lloyds and Nationwide were among the British lenders hit by IT glitches.
Customers experienced problems logging into mobile and online banking, as well as issues making payments.
A spokesperson for the Financial Conduct Authority mentioned that they have been engaging with firms to resolve these issues and ensure affected customers do not lose out.
British lawmakers have increased their scrutiny of technical problems at banks, asking major banks for details of recent system failures.
Yes, all four lenders mentioned have since reported that their services have returned to normal.
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