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    Home > Headlines > Explainer-Does Britain face another multi-billion-pound consumer finance scandal?
    Headlines

    Explainer-Does Britain face another multi-billion-pound consumer finance scandal?

    Published by Global Banking & Finance Review®

    Posted on March 27, 2025

    3 min read

    Last updated: January 24, 2026

    Explainer-Does Britain face another multi-billion-pound consumer finance scandal? - Headlines news and analysis from Global Banking & Finance Review
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    Tags:CompensationcustomersFinancial Conduct Authority

    Quick Summary

    The UK Supreme Court's upcoming ruling on car finance commissions may lead to significant compensation claims against banks, impacting major lenders.

    Will Britain Face a New Consumer Finance Scandal Worth Billions?

    By Sinead Cruise and Iain Withers

    LONDON (Reuters) -Britain's Supreme Court will make a landmark ruling on Friday on car finance commissions that could lead to consumer claims of billions of pounds in compensation from banks and other finance firms.

    The judgment is expected after financial markets close in London on Friday.

    The Supreme Court has been reviewing an earlier Court of Appeal ruling that found it was unlawful for lenders to pay commissions to motor dealers without a customer's informed consent.

    Lenders, including Lloyds Banking Group, Close Brothers, Barclays and the UK arms of Santander and Bank of Ireland, have already set aside nearly 2 billion pounds ($2.7 billion) between them to cover potential compensation claims.

    Some analysts say the banks may face the most significant payouts since the almost 40 billion pounds in compensation to customers for mis-selling payment protection insurance, largely paid out by a 2019 regulatory deadline for doing so.

    WHAT WILL THE SUPREME COURT CONSIDER?

    Reviewing three earlier claims - two against South African lender FirstRand and one against Britain's Close Brothers - the Supreme Court will decide the extent of car dealers' legal responsibility to provide appropriate information to consumers when also acting as credit brokers.

    The court is also expected to rule on whether commissions paid by lenders to car dealers were secret and whether lenders acted unfairly.

    WHO MIGHT BE AFFECTED?

    The Financial Conduct Authority banned the payment of discretionary motor finance commissions in 2021. But some customers say they were treated unfairly before the ban came into effect, prompting the FCA to launch an investigation in January 2024 into historic potential misconduct.

    If the Supreme Court rules that lenders and brokers should have been more transparent about commissions, the regulator has said it will consult on the structure of a compensation scheme within six weeks.

    More than 2 million people a year rely on the motor finance market to buy a car, FCA data shows.

    HOW MUCH COULD BANKS HAVE TO PAY?

    Only a handful of UK lenders have motor finance businesses large enough to be materially affected by the ruling.

    These include Lloyds, Close Brothers and Santander UK, which have already made provisions of 1.15 billion pounds, 295 million pounds and 165 million pounds respectively. Bank of Ireland Group's UK arm and Barclays have made smaller provisions.

    But analysts say other types of commissions paid by banks to credit brokers could face scrutiny if the court decides customers must consent to such payments.

    Total "worst case" industry costs could reach 30 billion pounds, ratings agency Moody's said in November.

    RBC Capital analysts estimated the impact on banks and non-banks could be around 11 billion pounds in a revised estimate this week.

    COULD THE GOVERNMENT STEP IN?

    Press reports have suggested that Britain's finance minister Rachel Reeves is considering changing the law to shield lenders from the worst of the potential fallout, potentially to supersede any Supreme Court judgment. The government declined to comment on the media speculation around contingency plans.

    The government expressed reservations in January about the earlier Court of Appeal ruling, adding it wanted to see a "fair and proportionate judgment" on motor finance that balanced claims with ensuring lenders could continue to provide finance.

    ($1 = 0.7526 pounds)

    (Reporting by Sinead Cruise and Iain Withers. Editing by Mark Potter and Barbara Lewis)

    Key Takeaways

    • •The UK Supreme Court will rule on car finance commissions.
    • •Banks may face billions in compensation claims.
    • •The ruling could affect major lenders like Lloyds and Santander.
    • •The FCA is investigating historic misconduct in motor finance.
    • •Potential government intervention to mitigate fallout.

    Frequently Asked Questions about Explainer-Does Britain face another multi-billion-pound consumer finance scandal?

    1What is the Supreme Court ruling about?

    The Supreme Court is reviewing whether it was unlawful for lenders to pay commissions to motor dealers without customer consent, which could lead to significant compensation claims.

    2How much could banks potentially pay in compensation?

    Analysts estimate that total industry costs could reach up to 30 billion pounds, with RBC Capital estimating around 11 billion pounds in potential impact on banks and non-banks.

    3Who might be affected by the ruling?

    Over 2 million people annually rely on the motor finance market, and if the ruling favors consumers, it could lead to a compensation scheme for those treated unfairly.

    4What actions has the Financial Conduct Authority taken?

    The Financial Conduct Authority banned discretionary motor finance commissions in 2021, but some customers claim they were unfairly treated before this ban.

    5Is the government considering changes to the law?

    Yes, reports suggest that Britain's finance minister Rachel Reeves may consider changing the law to protect lenders from the potential fallout of the Supreme Court ruling.

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