In Ghana’s highly competitive banking sector, meaningful customer relationships and effective leadership are essential. OmniBSIC Bank Ghana Ltd., whose slogan “Not just another bank” reflects its people-first philosophy, has emerged as one of the country’s most dynamic financial institutions. Recognized for its strategic growth and tailored corporate solutions, the bank was recently awarded Best Corporate Bank Ghana 2025 by Global Banking & Finance Review.

To mark this achievement, Daniel Asiedu, Managing Director of OmniBSIC Bank, visited us in London to receive the award trophy. While there, he joined Global Banking & Finance Review’s Philip Fothergill for a wide-ranging conversation covering leadership, digital transformation, sustainability, and the strategic priorities shaping the bank’s future.

Here is our exclusive interview with Daniel Asiedu

Philip Fothergill: Daniel, welcome back to London. Congratulations again on OmniBSIC being named Best Corporate Bank Ghana 2025. To begin, could you tell us a bit about the bank’s history and how it developed into the institution it is today?

Daniel Asiedu: Thank you, Phil—it’s a pleasure to be here. OmniBSIC came into existence about five or six years ago, during the banking sector consolidation in Ghana. It was formed through the merger of two relatively small and lesser-known banks. From the beginning, we understood that success would require more than structural change—we needed a deep cultural transformation. We brought in new talent, aligned our systems and governance, and created a unified purpose. Over time, we reshaped the organization into something far more agile, people-focused, and competitive. That’s why our slogan, “Not just another bank,” is so important to us—it reflects a mindset of continuous improvement

and differentiation.

Philip Fothergill: And differentiation is especially important in a crowded market. What is the banking landscape like in Ghana today, and what helps OmniBSIC stand out?

Daniel Asiedu: It’s a very competitive space. Ghana has about 23 commercial banks, many of which have been around for 50 or even 100 years. We’re relatively young by comparison, which means we’ve had to be deliberate and bold in how we position ourselves. But competition brings out the best in us. It drives innovation and pushes us to serve better.

What sets us apart is our ability to connect with customers— offering them not just services, but solutions that are relevant and personal. That, alongside our strong governance and digital transformation, has helped us gain real traction. We’re proud to have received several awards, including this one from Global Banking & Finance Review—our third, I believe—and each one reflects the work of an outstanding team.

Philip Fothergill: Let’s talk about your leadership style. How would you describe it, and what frameworks guide your decisions?

Daniel Asiedu: I see myself as a transformational leader. I believe leadership is about more than authority—it’s about influence, empowerment, and vision. I make it a point to share the vision of the bank clearly with the team and encourage everyone to take ownership of it. When people feel empowered and heard, they become more creative and more invested in the results. When making decisions, I follow the Four R's: Results, Resources, Restrictions , and Risks espoused by Kepner-Tregoe.

•First, every decision must aim at a result—it has to solve a problem or achieve a goal.

•Second, we must work within the resources available to us—whether it’s people, capital, or time.

•Third, there are restrictions, both internal and external, such as regulatory requirements or policy frameworks.

•And finally, risk is part of every decision. We must assess it honestly and choose the most balanced path forward.

This framework helps me lead with clarity while staying adaptable.

Philip Fothergill: What have been the most significant milestones for OmniBSIC in the past year?

Daniel Asiedu: This past year has been exceptional. We moved from a Tier 4 bank to Tier 3 and are actively working toward Tier 2. Our profit grew by nearly 190%, and our balance sheet expanded by around 67 to 70%. We also significantly increased market visibility—if you land at Kotoka International Airport in Accra, you’ll see our branding before you exit the terminal.

Customers now recognize that OmniBSIC isn’t just growing—we’re doing so with discipline and consistency. Even regulators and government stakeholders have taken note. The confidence we’ve built with our clients and communities over the past year has laid a strong foundation for what comes next.

Philip Fothergill: Let’s talk about digital transformation. How is OmniBSIC leveraging technology to improve banking for your customers?

Daniel Asiedu: We’ve made major strides in digital transformation, and we see it as a core part of our service model. Our internet banking platform allows customers to conduct nearly all their transactions remotely—from transfers and payments to account monitoring. The only thing you can’t do is withdraw physical cash. We also launched a robust mobile banking solution that enables customers to bank from any location with just a few taps. Whether they’re using a basic handset or a smartphone, they can carry out transactions quickly and securely.

But what really sets us apart is the personal touch behind the technology. Every customer is assigned a dedicated relationship manager. This person understands their business, anticipates their needs, and ensures that what we offer is not generic, but tailored. We’re also investing in AI and big data to better understand customer behavior across touchpoints. This helps us build smarter, more responsive platforms—and ultimately, stronger relationships.

Philip Fothergill: Economic volatility remains a challenge globally. How is OmniBSIC helping clients navigate financial uncertainty?

Daniel Asiedu: We see our customers as partners, not just account holders. That means we walk with them—especially in difficult times. After COVID, for example, we eased some of our lending requirements and worked closely with businesses to assess their recovery needs.

We also offer advisory services to help clients build resilience—from financial planning to credit structuring and technical guidance. Whether it’s a small business or a larger corporate, we take time to understand their operations and deliver what will truly help them grow or stabilize. Our approach is hands on and proactive.

Philip Fothergill: Could you share some of your recent CSR or sustainability initiatives?

Daniel Asiedu: Sustainability is part of our daily operations. On the environmental side, we’re reducing our paper usage and waste across the bank. We’ve partnered with Ghana Airports Company to provide segregated waste bins and with the Environmental Protection Agency to promote reduction of single use plastics. On the social side, we believe that promoting wellness is critical. We’ve implemented mandatory exercise sessions for our staff twice a week, led by certified instructors. We also host quarterly health walks to encourage physical well-being and community spirit. Our most recent event attracted over 4,000 participants, making it one of the most successful in the country. These efforts aren’t just programs—they’re part of a broader culture that values people and long-term impact.

Philip Fothergill: Looking ahead, what are your priorities for the future of OmniBSIC?

Daniel Asiedu: Our priority is to become the bank of choice—for customers, employees, and shareholders alike. Internally, that means creating an environment where people are proud to work. We’re investing in our staff, ensuring competitive compensation, and promoting a culture of collaboration and growth.

For our shareholders, we’re focused on delivering sustainable, long-term returns. And for customers, we want to exceed expectations—not just meet them. We’re enhancing our digital infrastructure, refining our service models, and continuously listening to what our clients need.

Ultimately, our aim is simple: that every interaction with OmniBSIC—whether online, in-branch, or through a relationship manager—leaves a positive and lasting impression.

OmniBSIC Bank’s continued success is rooted in its consistent focus on people—clients, employees, and the broader community. By combining transformational leadership with digital innovation and a deep commitment to service, the bank has positioned itself as a standout in Ghana’s financial sector. Its slogan, “Not just another bank,” is more than a statement—it’s a guiding principle that continues to shape every aspect of its operations and outlook.

Daniel Asiedu, Managing Director, OmniBSIC Bank