customer engagement

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Technology

BANKING TECHNOLOGY SUPPORTS BUILDING SOCIETY GROWTH

For Ahmed Michla of specialist mortgage software solutions provider Sopra Banking Software (http://w...

23rd July, 2014

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Top Stories

PEGASUS AIRLINES MOBILE SERVICE CLIMBS TO NEW HEIGHTS

Monitise-powered app sees nearly half a million downloads and over 90,000 ticket sales in first six...

25th June, 2014

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DIVERSIFIED INSURANCE AND FINANCIAL SERVICES GROUP ACCELERATES OMNICHANNEL CUSTOMER ENGAGEMENT WITH EGAIN

Company deploys eGain customer engagement hub (CEH) in the cloud to deliver knowledge-powered custom...

2nd April, 2014

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Business

SMS Conversations: The Next Step For Collections

Strategic use of SMS text messaging is an effective and efficient way of reaching out to customers t...

25th May, 2013

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European retail banks must not ignore social media

Social media presents an opportunity, but many banks are not exploiting it – regardless of changing...

12th April, 2013

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Business

Could it be Magic?

Martin Scovell looks at how banks can engage with customers on an individual basis…while saving mone...

23rd February, 2013

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Top Stories

How the financial sector is moving towards the latest communication channels and how it benefits them

Out of context? Anxious to improve customer engagement, the financial sector is now keenly embracing...

30th November, 2012