Finance
TRANSFORMING THE FINANCIAL SERVICES ECOSYSTEM WITH DATA
Phil Slavin, Head of Business Development, Financial Services EMEA, Pivotal The future of high stre...
11th April, 2015
customer engagement
Top Stories
BANK CUSTOMER MIGRATION RATES SLASHED IN HALF
Yet three quarters still feel their bank doesn’t know them as an individual The Grass Roots Group, t...
31st March, 2015
Banking
EMOTIONS, ENGAGEMENT AND DATA: NEW WAYS TO MAKE DAY-TO-DAY RETAIL BANKING PAY
Christopher Evans, Director, Collinson Group, discusses the hidden value in banks’ retail customer b...
20th November, 2014
Top Stories
UK-WIDE SURVEY SHOWS LONDONERS HAPPIEST TO SHARE THEIR LOCATION DATA
Location Data Index from Intelligent Environments shows people from London, Birmingham and Mancheste...
4th November, 2014
Technology
BANKING TECHNOLOGY SUPPORTS BUILDING SOCIETY GROWTH
For Ahmed Michla of specialist mortgage software solutions provider Sopra Banking Software (http://w...
23rd July, 2014
Top Stories
PEGASUS AIRLINES MOBILE SERVICE CLIMBS TO NEW HEIGHTS
Monitise-powered app sees nearly half a million downloads and over 90,000 ticket sales in first six...
25th June, 2014
Top Stories
DIVERSIFIED INSURANCE AND FINANCIAL SERVICES GROUP ACCELERATES OMNICHANNEL CUSTOMER ENGAGEMENT WITH EGAIN
Company deploys eGain customer engagement hub (CEH) in the cloud to deliver knowledge-powered custom...
2nd April, 2014
Business
SMS Conversations: The Next Step For Collections
Strategic use of SMS text messaging is an effective and efficient way of reaching out to customers t...
25th May, 2013
Top Stories
European retail banks must not ignore social media
Social media presents an opportunity, but many banks are not exploiting it – regardless of changing...
12th April, 2013
Business
Could it be Magic?
Martin Scovell looks at how banks can engage with customers on an individual basis…while saving mone...
23rd February, 2013
Top Stories
How the financial sector is moving towards the latest communication channels and how it benefits them
Out of context? Anxious to improve customer engagement, the financial sector is now keenly embracing...
30th November, 2012