Technology
BANKING TECHNOLOGY SUPPORTS BUILDING SOCIETY GROWTH
For Ahmed Michla of specialist mortgage software solutions provider Sopra Banking Software (http://w...
23rd July, 2014
customer engagement
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PEGASUS AIRLINES MOBILE SERVICE CLIMBS TO NEW HEIGHTS
Monitise-powered app sees nearly half a million downloads and over 90,000 ticket sales in first six...
25th June, 2014
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DIVERSIFIED INSURANCE AND FINANCIAL SERVICES GROUP ACCELERATES OMNICHANNEL CUSTOMER ENGAGEMENT WITH EGAIN
Company deploys eGain customer engagement hub (CEH) in the cloud to deliver knowledge-powered custom...
2nd April, 2014
Business
SMS Conversations: The Next Step For Collections
Strategic use of SMS text messaging is an effective and efficient way of reaching out to customers t...
25th May, 2013
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European retail banks must not ignore social media
Social media presents an opportunity, but many banks are not exploiting it – regardless of changing...
12th April, 2013
Business
Could it be Magic?
Martin Scovell looks at how banks can engage with customers on an individual basis…while saving mone...
23rd February, 2013
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How the financial sector is moving towards the latest communication channels and how it benefits them
Out of context? Anxious to improve customer engagement, the financial sector is now keenly embracing...
30th November, 2012