communication
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FinancePope Leo urges news outlets not to 'sell out' for click-bait
Microsoft restores services to Russia-backed Nayara Energy
BusinessWHAT IS THE IMPORTANCE OF CUSTOMER COMMUNICATION MANAGEMENT?
SVB Failure Shakes Financial Sector, Cements Communications’ Role as a Core Business Strategy Function
Date: March 17, 2023
By Matt Caiola, Co-CEO of 5WPR, a leading PR agency. As regulators, businesses and customers continue to investigate the causes that led to the failure of Silicon Valley Bank, the second-largest bank failure in U.S. history, one element of the story has become apparent among the rubble: what caused the bank to fail was caused...
Navigating today’s business communication transition
Date: March 6, 2023
By Shiran Weitzman, CEO and Co-founder of Shield Today, electronic communication apps like Slack, Zoom and WhatsApp are important to businesses when it comes to overall collaboration and communication between employees and customers. These communication apps represent a massive shift in the way we communicate across industries, especially those regulated by government agencies like the...
Easy tips on closing sales over the phone
Date: October 25, 2022
By Damian Hanson, Co-Founder & Director of CircleLoop It takes a good level of effort, dedication and patience to close sales over the phone. And as we embrace an increasingly digital world, employees and salespeople alike, some of whom may be picking up the phone to a customer for the first time, should not take...
Banks have eight months to bin bad writing
Date: August 17, 2022
With new guidance on comms from the FCA, and a recession looming, the days of firms being able to hide behind waffle and jargon are over, writes Katie Comery, Associate Creative Director at The Writer. Set your sights on April 2023. From then on, we’ll be seeing less optimizing efficiencies and streamlining assets. Less your...
How banks can keep customers at the forefront during digital transformation
Date: June 28, 2022
By Amanda Beesley, MD Financial Services & Insurance Division at Paragon Customer Communications The pandemic accelerated digital transformation across all industries, but for financial services in particular it catalysed widespread change to how services are offered and accessed. In January 2022, 14 million people in the UK – that’s 27% of all British adults – held...
How an un-unified communications system can harm customer experience
Date: June 22, 2022
By Simon Horton, Vice President of Sales, Europe at Sangoma Businesses and consumers have a wealth of communication options in today’s world, which means every contact point between a company and its customers can be the difference between them making a purchase or walking away. According to PwC, one in three customers say they will walk away...