Connect with us

Global Banking and Finance Review is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website. .

Technology

SIDETRADE LAUNCHES DIGITALCASE, A NEW ARTIFICIAL INTELLIGENCE SOLUTION FOR CUSTOMER RELATIONS,

SIDETRADE LAUNCHES DIGITALCASE, A NEW ARTIFICIAL INTELLIGENCE SOLUTION FOR CUSTOMER RELATIONS,

Sidetrade (Euronext Growth: ALBFR.PA), dedicated Artificial Intelligence customer engagement platform, announced the launch of DigitalCase on Friday 16th June 2017 during the VivaTechnology event.

Available since the 21st of September, this new solution can improve the quality of customer relationships by equipping Customer Services teams with Artificial Intelligence technology to facilitate claim handling.

Oliver Novasque, Sidetrade Founder and CEO, states:

“DigitalCase greatly simplifies the work of the Customer Service, regardless of the department it belongs to. In an increasingly demanding customer environment, client relationships are essential to stay competitive. Artificial Intelligence now allows all companies to optimize their customer engagement.”

Artificial Intelligence at the service of the customer’s satisfaction In the digital age, customer relationships evolve towards conversational. Today, Sidetrade adds DigitalCase to their software suite, a solution dedicated to improving customer relationships. Sidetrade becomes the first Artificial Intelligence platform to cover the entire customer cycle and now targets Marketing, Sales, and Finance as well as Customer Service departments.

“DigitalCase puts Artificial Intelligence at the service of customer relations. Free from low-value tasks, such as identification of the representative, the nature of the problem, and guided in their collaboration with the parties involved in its resolution, Customer Support teams can now fully devote themselves to what matters most to them: the satisfaction of the client,” explains Jean-Cyril Schütterlé, Sidetrade VP Product and Data Science.

The power of Deep Learning and Machine Learning A collaborative customer service ticket management solution, Digital Case accelerates the resolution of disputes and claims via Artificial Intelligence.

Deep Learning’s algorithms make it possible to identify and to qualify the customer’s e-mails to automatically assign the requests to the Support Agent in charge of the account. The e-mails are classified according to the type of the customer’s requests. Service engagement levels are calculated based on the nature of the ticket to process. The information coming from any contributor are internally shared and automatically consolidated in a single access point. Communication becomes more relevant, every claim is assigned, response and processing times are considerably improved by a more collaborative and efficient work. Finally, Customer Service drives its productivity through real- time dispute resolution dashboards.

“DigitalCase Artificial Intelligence is not designed to replace a human, but to reposition Customer Service on some topics with higher added value. The company thus reduces friction with the customers and improves its responsiveness and efficiency. The customer conversations are simplified and the Support Agents transform themselves into real experts,” adds Jean-Cyril Schütterlé.

Global Banking & Finance Review

 

Why waste money on news and opinions when you can access them for free?

Take advantage of our newsletter subscription and stay informed on the go!


By submitting this form, you are consenting to receive marketing emails from: Global Banking & Finance Review │ Banking │ Finance │ Technology. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact

Recent Post