Combining the functionality of Remote AR and WorkLink into one application offers unmatched opportunities for collaboration within organizations

Scope AR, the pioneer of enterprise-class augmented reality (AR) solutions, today at Augmented World Expo 2018 (AWE) announced the industry’s first AR platform that offers both real-time remote assistance and access to AR guided smart instructions simultaneously in one application.

By combining the functionality of the company’s AR-based live support video calling application, Remote AR, with the company’s AR content creation platform, WorkLink, into one product, organizations can now experience an unprecedented level of support and collaboration.

“The ability for workers to connect in real-time with an expert to get the remote assistance they might need while also having access to rich, animated step-by-step AR instructions in one, unified interface truly has the potential to transform the way people work, while also saving companies valuable time, resources and significant costs,” said Scott Montgomerie, CEO and co-founder of Scope AR. “We are pushing the boundaries of what’s possible in AR with products already in use by Fortune 500 companies. With our newly integrated platform, we are thrilled to address a common request we receive and offer our customers an even better AR experience.”

Users will now have immediate access to the best practices and expert knowledge they need to complete complex tasks in the field, shop floor or office. A demo video showcasing the power of the unified solution is available here.

Use case examples include:

Supporting a Remote Workforce in the Field: A field technician in a utility company encounters a new type of equipment she has not previously been exposed to. The new platform allows the technician to not only connect with an expert back at HQ in real-time to get the live video support she needs, but the expert will now have the ability to “drop-in” pre-built AR instructions to the call showing full safety cautions, tool requirements and checklists. The expert will be able to see the technician’s view (including the augmentation) to intuitively guide her through the process.

Conducting Training: A new employee is being walked through a series of valve replacement processes using a set of WorkLink-created AR instructions deployed on a hands-free AR headset, such as a HoloLens. Upon completion of the tasks, the employee loops the senior training coordinator who created the instructions into his environment and the coordinator is able to see the employee’s field of view to visually inspect and approve the work immediately from a nearby facility. The AR instructions are available during the interaction for both users to reference freely.

Performing Maintenance: A customer is performing semi-annual maintenance on their high-end digital print system, guided by AR instructions created by the vendor (thus saving both organizations significant costs). During the process, a loose part is exposed and the customer is concerned that the expensive equipment may be damaged by continuing. Adding the vendor’s support person to the scenario via a Remote AR video call allows the customer to receive specific live help in addressing the unexpected situation, allowing them to complete the process on schedule.

One company that sees the potential value in AR for its business is TELUS, Canada’s fastest growing national telecommunications company.

“TELUS recognizes the importance of enabling our workforce with innovative technology that can improve how we operate,” said Ibrahim Gedeon, CTO at TELUS. “We see tremendous potential in the use of augmented reality, such as Scope AR’s solutions, to ensure that best practices are always available across an entire workforce – anytime, anywhere – leading to increased quality, efficiency and customer satisfaction.”

Scope AR will be demonstrating the new product during AWE 2018 at booth #718 in the Enterprise Pavilion. The merged product will be available across all major platforms including iOS, Android and Windows, as well as Microsoft’s HoloLens in the coming weeks so organizations can use their device of choice.