Business
Responding to New Technical and Operational Risks in the Future of Work
Published by Jessica Weisman-Pitts
Posted on September 27, 2022
5 min readLast updated: February 4, 2026
Global Banking & Finance Review®
Company
Published by Jessica Weisman-Pitts
Posted on September 27, 2022
5 min readLast updated: February 4, 2026
By Al Park, FTI Technology
Up until recently, many financial services firms maintained the view that the massive shift to remote work was a temporary anomaly. While most in the industry have or are in the process of bringing the majority of their employees back to the office, a subset of employees will remain fully remote permanently and many will follow a hybrid model. With these new workplace realities having solidified for the long-term, financial services organizations that had not previously allowed remote work as a standard practice will need to make changes in their policies, programs, workflows and collaboration around technical and operational risks.
Unfortunately, many organizations are underprepared for the future of work. A recent survey reported that only one in four organizations say they are very prepared for hybrid working. Meanwhile, at least 60% of employees say they want (and expect) to work from home indefinitely. Adapting to this landscape will require financial services institutions to uphold business continuity and collaboration among remote teams, increased visibility of compliance leadership to communicate expectations and stronger policies and controls that enable robust protection and compliance across all endpoints, in office and remote.
Several top risk areas have emerged in the hybrid work environment. These include:
The expectation that employees would eventually, fully return to in-person work has left many organizations either avoiding these issues or falling back on temporary solutions. Now, it’s time to begin shoring up policies that mitigate risk in a way that’s fit for the future. To do so, organizations can take the following initial steps:
Even in industries that have long been stalwarts of in-office policies, the workplace is forever changed. Likewise, risk management must also change. To maintain resilience in this environment, organizations will need to first acknowledge that they are facing a new risk landscape that includes an array of issues, including, hybrid work, emerging data sources, increased employee turnover, technology advancements and more. Then, teams can set to work assessing the specific implications and solutions for their industry and unique business needs.
Al Park, a Senior Managing Director within FTI Consulting’s Technology segment, specializes in the oversight of technology solutions to address risk and compliance for global corporations and firms. He brings more than 20 years of experience leading organizations in heavily regulated sectors in emerging technologies, data and digital trends, with a specialization in industries including financial services, energy, life sciences and technology.
Risk management is the process of identifying, assessing, and controlling threats to an organization's capital and earnings, including financial, operational, and compliance risks.
Compliance refers to the process of ensuring that an organization adheres to laws, regulations, and internal policies, particularly in the financial services sector.
Data security involves protecting digital information from unauthorized access, corruption, or theft throughout its entire lifecycle.
A hybrid work model is a flexible work arrangement that allows employees to work both in the office and remotely, combining the benefits of both environments.
Insider threats are security risks that originate from within the organization, often involving employees who may intentionally or unintentionally harm the organization's data or systems.
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