Rapid7 selects NewVoiceMedia cloud contact centre solution

Editorial & Advertiser disclosure

Global Banking & Finance Review® is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that SecOps firmRapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base.

Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams.

Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100.

Rapid7 selected NewVoiceMedia’s cloud contact centre solution for its integration with the organisation’s CRM system, which will enable the service team to instantly access customer engagement histories and personalise each interaction. With service agents located around the globe, Rapid7 is also leveraging NVM’s global call routing architecture, Global Voice Assurance. It will allow the service team to manage its resources across the globe as a single entity, reducing customer wait times while ensuring reliable call quality and service availability for calls in remote regions.

The NVM Platform will also provide a real-time window into Rapid7’s entire support operation, with automatic call logging, recording and customisable reporting features that will allow the support team to understand where improvement opportunities exist.

“Rapid7 is deeply committed to providing our customers with a personalised and exceptional experience every time they interact with our organisation, our products, and our services”, says Rajeev Jaswal, CIO at Rapid7. “We needed a reliable cloud contact centre solution that would integrate seamlessly with our CRM, and, NewVoiceMedia met those needs”.

Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, “We’re delighted to be working with Rapid7 and look forward to seeing the company transform its customer service and business efficiencies. Customer experience is becoming the primary tool for companies to differentiate, and NVM will help Rapid7 outcompete on CX by making every conversation great. Additionally, our true cloud solutions are completely flexible and scalable and will continue to support the business throughout its future expansion”.

For further information about NewVoiceMedia, visit www.newvoicemedia.com.

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that SecOps firmRapid7 has selected the NVM Platform to deliver a personalised, exceptional experience to its globally expanding customer base.

Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams.

Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100.

Rapid7 selected NewVoiceMedia’s cloud contact centre solution for its integration with the organisation’s CRM system, which will enable the service team to instantly access customer engagement histories and personalise each interaction. With service agents located around the globe, Rapid7 is also leveraging NVM’s global call routing architecture, Global Voice Assurance. It will allow the service team to manage its resources across the globe as a single entity, reducing customer wait times while ensuring reliable call quality and service availability for calls in remote regions.

The NVM Platform will also provide a real-time window into Rapid7’s entire support operation, with automatic call logging, recording and customisable reporting features that will allow the support team to understand where improvement opportunities exist.

“Rapid7 is deeply committed to providing our customers with a personalised and exceptional experience every time they interact with our organisation, our products, and our services”, says Rajeev Jaswal, CIO at Rapid7. “We needed a reliable cloud contact centre solution that would integrate seamlessly with our CRM, and, NewVoiceMedia met those needs”.

Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, “We’re delighted to be working with Rapid7 and look forward to seeing the company transform its customer service and business efficiencies. Customer experience is becoming the primary tool for companies to differentiate, and NVM will help Rapid7 outcompete on CX by making every conversation great. Additionally, our true cloud solutions are completely flexible and scalable and will continue to support the business throughout its future expansion”.

For further information about NewVoiceMedia, visit www.newvoicemedia.com.