Fresh out of stealth, Jump is on a mission to solve one of the most persistent bottlenecks in B2B software: integrations. In this Q&A, founder and CEO Tela Andrews shares how Jump’s AI-native approach is redefining integration for financial organizations, and why CFOs should see it as a direct driver for revenue growth.

Congratulations on emerging from stealth! How does the solution you’ve been working on at Jump impact financial organizations, and what’s its potential value to CFOs?

Thank you! I’m incredibly excited to share our vision for Jump, and how it will transform the software industry and drive the metrics that CFOs are focused on. CFOs care about revenue growth, and that is the value that Jump delivers in three ways.

Jump increases sales win rates by 50% or more by removing integration objections that otherwise kill sales deals for enterprises and startups. This drives better top-line financial results from their existing sales and marketing budgets.

Additionally, software companies at scale drive 40% or more of their growth from channel partnerships, which require integrations. Typically partnerships have the best unit economics and net margin contribution of any acquisition channel. Typically, channel partnership velocity is limited by integration bottlenecks. By eliminating those bottlenecks, CFOs can invest more in their best-performing channel.

Lastly, Jump lets CFOs take more credit for their growth by enabling them to recognize revenue faster. You can’t recognize all the revenue from customers until they are fully implemented, and integrations are usually the long-pole in the tent. By eliminating the integration bottleneck, customers onboard faster and more successfully, smoothing revenue operations tremendously.

These are the direct effects; there are many other valuable second-order effects that CFOs care about, such as faster onboarding leading to higher logo and net-dollar retention rates.

What are the main challenges that banks and fintechs face related to SaaS integrations, and how does Jump enable them to overcome those challenges?

The key challenge that banks and fintechs experience is scaling their SaaS integration program securely and in a compliant way while remaining agile and responsive to the market. Historically, those requirements were contradictory. Banks moved slowly, focused on compliance and security. Fintechs moved quickly, but with perhaps a lower emphasis on security.

Security and speed have historically been mutually exclusive, but Jump’s approach is designed to let banks and fintechs eat their cake, too. The irony is that security shortcomings and lower velocity of integrations share a summon source: Unclear business requirements, and lack of full understanding of what the technology can do. Jump’s AI agent platform works with business users to clarify what they need, learns the APIs to understand how they really behave, and designs an approach that is secure-by-design.

What makes Jump’s solution to solving the SaaS integration crisis different from existing options like iPaaS, no-code, and unified API solutions?

Legacy approaches to solving integrations such as iPaaS, no-code and unified APIs simply solve the wrong problem, for the wrong audience. They attempt to make building integrations easier for engineers and product managers, but building integrations was never actually the hard problem.

We understand that integrations serve a business goal, for business users. Most of what makes integrations challenging is a lack of clarity from business stakeholders. Our AI-native approach focuses on creating shared understanding of the business goals and desired user experience across all stakeholders in an organization. Once we have created this clarity, Jump generates the integration in custom code that is free from the capability limitations and pricing gotchas of those other approaches.

This is why we’ve coined the term “Jumpers”; it’s an evolution on the idea of a “Connector” integration. Connecter are off-the-shelf, one-size-fits-some integrations that were the most scalable approach, but could be implemented and deliver value quickly. Jumpers are custom integrations with the speed of connectors.

How can Jump prepare financial organizations for what’s coming next with AI?

The software market is about to become much more efficient, thanks to AI. Niche solutions will emerge for every need and market as the capital needed to launch a product nears zero. Financial organizations will need to address a flood of new integrations requests, be able to decide which ones to pursue, and quickly execute.

Today, Jump makes it possible to 10x the scale of integrations you can deliver. We’re committed to going beyond this, helping financial orgs and software companies choose the integrations that drive the most business value.

It’s important to talk about the security implications of this expanded ecosystem. Partick Opet, CISO at JPMorgan Chase has recently been talking a lot about the supply chain risks for SaaS integrations for financial markets. I agree with his perspective that integrations are a supply chain security risk. This is something that the software industry as a whole will tackle, and I believe that AI-enabled security threats will force the industry to come together on an approach in the near term.

People are almost always the weakest link in security. Jump’s holistic approach of starting with the people involved positions us uniquely to be a key part of this solution, and we look forward to engaging with the industry to develop new solutions.

How does the current state of integrations affect other regulated industries such as insurance, healthcare, and real estate/proptech?

Regulated industries need to operate more methodically, with more process. This was a velocity disadvantage in the pre-AI world when it came to integrations. Jump’s agentic AI makes companies integration processes more efficient. Organizations that were already used to process and compliance will see the greatest lift, because their culture and people work in this way. They simply need to do what they have already been doing, but in a much more efficient way.

Compare this to less-regulated or unregulated industries that aren’t used to working with defined process at the core of how they operate. They will need to adopt both new technology and adopt more stringent process for the first time to get the same velocity benefits. I’m hopeful, but I think there is a real risk that unregulated companies will fail to gain all the benefit because they don’t have well-defined processes to apply them to.

Does Jump’s solution apply to those industries as well?

Jump’s solution applies to all business software as a whole, because businesses need to integrate with the tools their customers, partners and prospects use. Jump’s solution is equally relevant to these regulated industries, and, in fact, this is where we’re seeing the greatest adoption and interest.

Our customers are hungry for healthcare integrations, in particular. From billing to staffing to supply chain, the healthcare industry runs on integrations. New tools integrate with insurance providers and technology to make it more efficient. And, some of our most innovative customers are in proptech, where they are making maintenance and financial management of large real estate portfolios vastly more efficient by integrating with the right tools.

What’s next from Jump?

Our vision at Jump is that every B2B software company can run a turnkey integration program at 10x the scale possible today. Building integrations is the obvious part of that equation. Maintaining them and ensuring security is a huge area of focus for us, but those benefits will be largely invisible, except in the scale of integrations programs.

What we’re working on next is a way for finance, sales and partnership leaders to ensure they are delivering the right integrations to meet their revenue goals.

How can people learn more about Jump and its solution?

Please visit us online at jump2scale.com and follow us on Linkedin.

About Tela Andrews

Tela Andrews is the CEO and Founder of Jump, an AI-native integration system designed for business users to connect the third-party tools their prospects and customers already use, increasing win rates and accelerating revenue growth. With over two decades of experience in product management, marketing, engineering, and business leadership, Tela brings a blend of technical depth, creative thinking, and business acumen to his work and has a passion for untangling complex challenges to spark transformative growth.