Innovative combination improves access, lowers cost and meets patients’ needs through technology and telehealth
MINNEAPOLIS- GeneMatters and Clear Genetics today announced they will offer a joint service that combines chatbots with live genetic counselors. The arrangement will help healthcare organizations enable more patients to receive genetic counseling in a consistent, timely and affordable manner, while allowing patients to drive the level of service they need.
When partners choose this option, their patients would first interact with Clear Genetics’ software and then for more complex situations, be triaged to a GeneMatters telehealth genetic counselor.
As genetics has become a routine part of clinical care, healthcare organizations facing a shortage of genetic counselors now turn to GeneMatters’ telehealth service and Clear Genetics software to scale their practice. GeneMatters and Clear Genetics both partner with hospitals, health networks, clinics and genetic testing labs in hereditary cancer, reproductive health, whole genome sequencing and more. Through this collaboration, healthcare partners will have the option to seamlessly use the technology and services of both organizations.
One of the products Clear Genetics offers is a chatbot named Gia, a scalable solution for patients to converse about genetics. Gia is developed in close collaboration with genetic counselors, to ensure that patients are guided responsibly and effectively. Gia uses the patient’s personal information and customizes the content based on their specific situation, interests, and questions. When the patient needs or wants to talk with someone for a full genetic counseling session, Gia will help them schedule an appointment with a GeneMatters board-certified genetic counselor. Both organizations use sophisticated, yet user-friendly platforms, which provide an optimal patient experience.
According to Jill Davies, CEO and Co-Founder of GeneMatters, “The genetics field as a whole is innovating at a rapid pace, and we are pleased to be on the forefront of this evolution. This partnership with Clear Genetics wholly supports our mission to help more patients, while personalizing and improving the efficiency of healthcare delivery.”
Moran Snir, CEO and Co-Founder of Clear Genetics, added, “We are thrilled to partner with GeneMatters and expand the services patients can access directly through our platform. This partnership allows us to provide a robust, turnkey solution for our customers looking to simplify the delivery of genetic services. From pretest to return of results and ongoing care, patients will have Gia at their fingertips and GeneMatters a phone call away.”