World’s largest research study of 7,000 enterprise IT decision makers finds financial services taking the lead in digital transformation while retailers trail behind.
A new study from leading global data, market research and advisory firm Ovum has found that one third (33%) of enterprises globally are underprepared for “digital transformation” – the process of replacing legacy networks and dedicated service platforms with a coherent digital environment that is flexible, cost-effective, and capable of delivering changes rapidly and dynamically.
The research additionally revealed that while 60% believe their organization’s process of digital transformation is “well advanced” or “in progress,” only 7% believe it to be complete. The findings are published in Ovum’sICT Enterprise Insights for 2017,the world’s largest research report of enterprise IT decision makers, capturing insights from 7,000 enterprise organizations across 62 countries and 15 industries.
Respondents from the financial services sector demonstrated the most confidence in enabling digital transformation, with 60% of enterprise IT decision makers in this industry believing the process to be “well advanced” or “in progress.” Of these organizations, retail banks claim to be the most advanced (45%), followed by payments, insurance and financial markets (40%). By contrast, respondents from the retail sector considered their industry the least prepared for digital transformation. In the public sector, 38% of respondents thought their sector was experiencing some or significant disruption to services from digital technologies, only 29% thought their own organization was affected.
Daniel Mayo, Director of IT, Data & Tools at Ovum commented: “The uneven maturity of digital transformation by industry and country has created a complex landscape for sales teams to navigate, but our data plays a significant role in quantifying for our customers their target markets’ investment appetite and timescales. This enables them to quickly and confidently make decisions about where to focus their go-to-market and product investments.”
In addition to this, the study indicated that while IT spend is growing globally, the top 3 regions where spend is increasing most rapidly are South Asia, Southeast Asia and Latin America, with North America, Western Europe and Australia showing the slowest increase in spend.
The new study closely examined the process of digital transformation currently taking place within enterprises today, and found many are struggling with omnichannel customer/citizen engagement, predominantly focused on online/mobile channels to date. Thirty percent of enterprises are only at the early or not-started stages, while 25% of enterprises claim to be at least well advanced in this area.
Ovum’s ICT Enterprise Insights report provides insight for Ovum clients to help determine which industry in each market region is best prepared for digital transformation, how enterprises in their target vertical markets are prioritizing their IT and communication investment, and how much IT budgets are expected to increase or decrease for their target customers in 2017. This includes which of the latest technologies (IoT, mobile, BYOD, cloud) will be most important to their target markets in 2017. Sales teams can then clearly see which part of their portfolio is most in demand within their target market sector and know how to align their sales resources (managers, reps, sales engineers, field marketers) with market size by factors including country, vertical and target company revenue.
“Ovum ICT Enterprise Insights has broad appeal in the technology market,” concluded Aneil Rakity, Managing Director of Ovum. “Our clients, including enterprise software vendors, industry application vendors, information management, digital service providers, system integrators, and enterprise hardware vendors, are able to interrogate Ovum’s data with high granularity to better address their target markets’ needs.”
Based on the world’s largest annual IT decision-maker survey (covering 7,000+ enterprises across 62 countries, 80 technologies and 15 industries) Ovum’s ICT Enterprise Insights provides the unparalleled granular data that strategy, marketing and sales managers need to develop meaningful go-to-market initiatives. More information on the Ovum ICT Enterprise Insights for 2017 can be found at https://www.ovum.com/data-tool/ict-enterprise-insights/
Insurtech: Why Established Players Need to Act Fast
Technology-led disruptive business models are already here and changing the game
By Will Andrews, Director, Trianz and Satya Madakshira, Director, Trianz
By simplifying processes and designing around the consumer experience with technologies like machine learning and artificial intelligence, insurtech has propelled upstarts who now threaten to disrupt the insurance industry. Legacy players will need to hustle to catch up with key innovations, but they still can, as described later in this article.
First, it’s important to understand what the insurtech model is built upon and why it is succeeding. Like fintech, insurtech simply means combining technology with an industry – insurance in this case – for the purposes of comprehensive competitive disruption.
New businesses leading the insurtech charge (themselves called ‘insurtechs’) are agile, technology-led, and hyper-reactive to new opportunities on the market. They come from the digital-native generation, and juxtaposed to veteran industry incumbents, its their quickness to adapt to market needs that poses a significant threat. In every industry, COVID-19 has only accelerated the pace of automation and digitalization, heightening the urgency for incumbents to respond.
Conceptually, insurtechs took their cue from innovators like Uber, building their business models upon a tech-enabled customer experience. Powered by machine learning and artificial intelligence, insurtechs are trying to redefine consumer expectations with self-service options, mobile enablement, unique customer experiences, and products fashioned on the “sharing economy” concept.
This is all meeting the younger demographic right where they live. Millennials have become accustomed to a high degree of autonomy and influence in the market. Their preference for customer-oriented experiences – as well as their growing numbers as insurance consumers – has had a measurable impact on the industry.
Turning to Face a Digitally Transformed Reality
In general terms, companies that have moved quickly toward tech-enabled simplicity, convenience, and customer focus are already champions of digital transformation. There are indeed some digital champions among insurance industry incumbents.
However, many legacy players in insurance have yet to fully embrace these transformations. It is not uncommon to see companies still using 15- to 20-year-old platforms to support their services. Pivoting to face the new digital reality is a complex and difficult undertaking. Regionality, customer segments, and changing products tend to protract the transformation process.
To address the shift towards direct interaction with consumers of personal insurance products, as well as products for small and medium businesses, legacy players should move away from relying on traditional distribution channels. Even for commercial and specialty products, large carriers should consider digital and mobile connectivity that meet the customer where they are.
Another improvement is the speed with which insurtechs can process customer transactions, such as by automating operational processes so they don’t require human touch. New insurance products are being developed that can be sold as “pass-throughs,” meaning they don’t require manual review to be sold. One example of this is travel insurance available at the point of sale for airfare or hospitality, which is designed so that it cannot go outside the bounds of profitability.
There will likely always be insurance products that require manual review, such as for artwork or remodeled cars. But the philosophy of operational efficiency – claim processing time being the most obvious one – is nonetheless key to driving speed and responsiveness to reduce cycle time for the customer.
Such innovations have the added benefit of creating opportunities for new revenue streams, cross-selling, and up-selling.
Staying Relevant, Playing to Strengths
Global insurance powerhouses still hold significant advantages of expertise, brand recognition, capital, economies of scale, and a firmly established customer base. Reputation and seasoning still matter a great deal in this marketplace, as do solvency and reliability.
The truth may lie somewhere in between bedrock stability and bright-and-shiny. Some legacy insurance firms will streamline their processes and adopt digital technologies to obtain the nimble operations ethos and technical insights of the insurtechs.
If they are taking a page from digital champions industry-wide, they should:
- Focus on R&D and product management, looking to agile cloud native development for rich new features.
- Prioritize speed in accommodating regulatory requirements, new services, claims processing, and deal closures.
- Complete user experience design workshops to understand the generational use patterns.
- Solve for combining in-store and omni-channel sales and customer service.
- Bundle products with digital partners and new industry entrants, and design new distribution channels with travel, property and retail vendors.
- Leverage innovations to streamline operations, be it blockchain for contractual matters and customer ID, or AI visual recognition for instant claim evaluation.
- New business models such as pay-per-use or open-market resourcing options that could reduce OpEx and CapEx.
The core tenets of this hallowed industry remain the same: customer acquisition and growth, value delivery and operations, and value enablement functions. New upstarts would be wise to consider hybrid approaches that leverage the core values of insurance institutions, or even consider partnering with them for added reach and capital.
Both old and new entities have plenty to gain from advances in technology and new marketplaces – just as long as the customer remains central to their evolutions.
Read more about Digital Transformation in Insurance on Trianz.com.
Endpoint Security Industry: An Overview
Endpoint protection is the practice of stopping unauthorised actors and campaigns from targeting endpoints or access points of end-user computers like desktops, notebooks, and handheld devices. Endpoint security solutions guard against cybersecurity risks to these access points on a network.
From standard antivirus applications, endpoint security has developed to offer robust protection from advanced ransomware and emerging zero-day attacks. Nation-states, organised crime, hacktivists and deliberate and unintentional insider attacks are at risk of organisations of all sizes. Endpoint defence is also seen as the forefront in cybersecurity, which is one of the first locations businesses look to protect their business networks. Digital Audio Workstations [DAWs] Market
Modern EPPs harness the cloud’s ability to manage an ever-growing hazard intelligence database, release bloat endpoints correlated with locally storing all this intelligence, and the maintenance needed to keep these databases up-to-date. It also provides superior speed as well as scalability to access this data in the cloud. The EPP includes a single console for system administrators that is mounted on a network gateway or server that enables cybersecurity experts to centrally monitor the protection of each computer.
An Evolution in Endpoint Security
Over the years, the defence of endpoints has progressed from primitive antiviruses to more sophisticated next-generation antiviruses using advanced technologies, new and improved identification and the response of endpoints, and the OS-Centric Optimistic Security strategy. In a constant basis, it shifts. Network vulnerabilities from yesterday are today’s strengths.
Tomorrow’s vectors of attack will inevitably be defended. And then, it’s off. Yet there has been a step-change in the cybersecurity world. The global pandemic got humanity to fewer than 12 parsecs in the Future of Jobs. In two weeks, strategy plans that were set out to be applied in two years were followed. Attacks grew as the perimeter of the network extended indefinitely. And the CISO obeyed and kept the company secure. To focus on endpoint defence, the cybersecurity world aligns.
Key Components of Endpoint Security
Endpoint encryption and application control, two main components of an efficient endpoint protection solution, are important endpoint security layers that prevent problems such as data leaks from occurring deliberately or accidentally by copying or moving data to removable media devices. Endpoint encryption completely encrypts endpoint data, like notebooks, cell devices, and other endpoints, as well as directories, archives, and portable storage devices, such as CDs and USB drives, for your business.
Application monitoring, a key component of robust endpoint protection initiatives, avoids the operation of unauthorised software on endpoints. Regulation of software addresses the problem of workers installing unauthorised or unsafe software on mobile devices that may build network bugs and result in unauthorised entry.
Endpoint security is handled in the business environment by a central management server that tracks and handles all endpoint connexions to the network. However, security solutions such as antivirus software are monitored and managed at individual endpoints in the consumer environment, without the need for central administration.
The Risks of Endpoint Threats
Security is rapidly changing in today’s mobile world, and endpoints now form a new perimeter, and companies need to secure their data across networks. As companies expand, so do their vulnerabilities, and all businesses must secure endpoints regardless of size or stature. However, there is no apparent, easily guarded line that can hold all the data in and attackers out of the system with the growth in telecommuting, more workers requested or compelled to operate from home, the Internet of Things (IoT), and cloud services.
Endpoint threats help to know what kind of susceptibilities exist to gain an improved understanding of what is required from endpoint protection. A few kinds of attacks that are or are becoming more common are listed below. It is necessary to bear in mind, however, that many more forms of attacks exist and attackers every day learn new methods. Legal ramifications: Infringement of data and loss of personal or confidential information is a serious problem that can lead to considerable legal harm. Reputational damage: Businesses suffering data breaches and cyber-attacks are at risk of adverse public opinion, leading to reduced brand and reputational damage.
A Glance at Importance of Endpoint Security in Today’s World
Endpoint security strategies play a significant role in defending against today’s increasingly advanced cyber threats. Today’s cyber-attacks need a new line of security protection. For a variety of factors, an endpoint defence framework is a critical part of enterprise cybersecurity. First of all, data is often the most important asset a company has in today’s business environment and losing that data or access to that data could put the whole business at risk of insolvency.
Businesses have now had to deal with not only a rising number of endpoints but also an increase in the number of endpoint forms. These variables make it more difficult for enterprise endpoint protection on their own, but they are exacerbated by remote work and BYOD policies that make perimeter security increasingly inadequate and generate vulnerabilities.
The threat landscape is also becoming more complex: hackers are constantly seeking new ways to gain access, steal data or trick employees into distributing confidential data. The endpoint security platforms have become a must-have in terms of protecting modern companies because of the cost of a large-scale breach, cost of transferring resources from business objectives to tackling threats and the actual financial cost of enforcement breaches.
An entry point for threats is given by any computer, such as a tablet, smartphone or laptop. Endpoint security seeks to properly protect any endpoint connecting to a network at these points of entry to block access attempts and other risky activities. The corporate network security perimeter has effectively collapsed as more companies accept activities including BYOD (Bring Your Device) and remote/mobile workers.
The need for effective endpoint protection measures, especially because of the increase in mobile threats, has increased substantially. A centralised security solution is no longer sufficient for today’s ever-shifting and undefinable security limit, with workers relying on mobile devices and laptops to work and connect to business networks. Endpoint security offers a further shield to centralized security controls at the point of entry for some attacks and the point of exit for sensitive information.
Differentiating Endpoint Security from Anti-Virus Software
What separates endpoint protection from popular anti-virus applications is that endpoints are responsible for or more of their protection in the endpoint security framework. This goes against network security, where security measures protect the network as a whole instead of certain computers and servers. Endpoint defence, however, is not carried out exclusively on smartphones.
Common endpoint defence techniques with security tools on a central server or control board and tools on individual devices provide a two-pronged approach. Still, by some definitions, certain simpler types of protection fall under the safety umbrella of the endpoint. That said, modern concepts of endpoint protection typically define more sophisticated methodologies, including intrusion detection and behaviour-blocking elements that either end-users or intruders recognise and block threatening activities and behaviours.
Common Trends in Endpoint Security
Endpoint security trends forecast the future of endpoint threat management and the solution features that we will see in the future in the industry. As trends for the year 2018, several developments have been facing, including machine learning and AI, SaaS-based endpoint defence, layered protection against file-less attacks, putting IoT devices under the protective umbrella, etc.
Today’s methods can achieve better remediation, which ensures that operations such as deleting data, terminating procedures, and rolling back photos of the system can spare IT, employees, the tedium of manually reimaging violated systems.
Endpoint Security Software Features to Look for in 2020
There were 4.1 billion accounts of data threats in the first half of 2019 alone. Therefore, employing an endpoint security framework has become essential for every enterprise. Some of the top endpoint security software features to look for: Securing devices, especially USB ports, generating reports, Device-based and user-based security policies, Application Control, Remote patch installation to quickly fix critical vulnerabilities, Strong secure communication encryption algorithm, Receiving configuration security/status alerts, Browser management
In 2020, companies must secure more ends than ever with the global pandemic COVID-19 requiring more workers to operate remotely. Attackers know that human beings, who now often operate beyond the regulated environment created by office computers and networks, are the weakest link to security. Forced outside of the formal system, individuals are more vulnerable to weaknesses and generate openings for attack.
The Future of Endpoint Security
In 2020 and the near future, enhancing endpoint protection needs to be a top priority. The borderless and non-discriminatory existence of cyber-attacks means that sharing their experiences and working together to defend themselves and the general population is essential for the cybersecurity industry. Endpoint security has grown from modest beginnings of protecting standard PCs to protect complex networks in large enterprises, protecting varied environments like business-issued hardware, programmes for bring-your-own-device (BYOD) and more.
For corporations and private clients, cybersecurity used to be all about protecting the endpoint. Since then, rapid technological growth has forced security firms, such as Bitdefender, to develop new techniques and business strategies that could meet the needs of ever-larger organisations. 86% of all infringements are financially motivated, where risk actors are after financial data, intellectual property, health records, and consumer identities of companies that can be easily sold on the Dark Web.
Cybersecurity has repeatedly become one of the leading anxieties for companies around the world in recent years, and this pattern will worsen in 2020. We expect to see an increase in new specifications as businesses increasingly recover from the current pandemic. The evolution of large-scale breaches symbolises a growing trend in the number and gravity of security breaches. Data breaches frequently disclose confidential information that also puts consumers at risk of identity fraud, damages the reputations of firms, and puts businesses responsible for violations of compliance. Cyber Observer, a comprehensive solution for cybersecurity management and understanding, estimates that by 2021, cybercrime harm is expected to exceed $6 trillion annually.
Security is constantly evolving and there is a possibility that the future might hold much more than what we have seen. We cannot, however, ignore the changes that have been seen from the past several years to where we have gotten to today.
Who We Are
Adroit Market Research is a global business analytics and consulting company. Our target audience is a wide range of corporations, manufacturing companies, product/technology development institutions and industry associations that require understanding of a market’s size, key trends, participants and future outlook of an industry. We intend to become our clients’ knowledge partner and provide them with valuable market insights to help create opportunities that increase their revenues. We follow a code– Explore, Learn and Transform. At our core, we are curious people who love to identify and understand industry patterns, create an insightful study around our findings and churn out money-making roadmaps.
Technology: the saving grace of the month-end headache in financial reporting
By Tiffany Newkirk, Financial Solutions Manager at SplashBI
The end of the month is a challenging time for many accountants and financial analysts as they race to close their books and complete their reporting on time. Whether they are using Oracle Cloud or on premise solutions, the final hurdle has its highs and lows. With accounts to reconcile and financial statements to analyse, accountants and financial analysts are left with little time before the crucial deadlines are in front of them. As a result, time needs to be maximised so that they have all the answers at their fingertips when presenting to the business, board members and executives. These are the aspects of the role that financial analysts adore – and manual intervention shouldn’t be the blocking stone of success.
Preparation for month-end reporting involves financial analysts spending long periods of time focused on analysing spreadsheet after spreadsheet. Tiffany Newkirk, Financial Solutions Manager at SplashBI, explains that month-end reporting shouldn’t be as problematic and frustrating as it is. To move forward, financial analysts need to incorporate technology to provide a visual representation of the data so their role becomes as efficient and sustainable as possible.
A new beginning
Overtime and stress are two common issues that accountants and financial analysts experience when completing month-end close reporting. As many as one in four financial analysts describe the pressure of financial reporting being overwhelming, resulting in employees leaving the job they love; a situation that no senior management team wants to occur.
According to a recent survey, as many as 73% of accountants and financial analysts are still operating in a manually intensive, spreadsheet-driven system that limits or removes any time for analysis. In the same survey, 84% said they would prefer the financial close process to take up less time, that could in turn be devoted to more strategic financial projects. From a health and wellbeing perspective, the drive to utilise technology will help improve the efficiency and accuracy, especially at this turbulent time, and allow more time to be spent exploring the results and having the answers readily available for senior-level discussions.
A long-awaited transition
Companies of all shapes and sizes have long sought ways to streamline their processes so that accountants can spend less time collecting numbers and more time analysing the impact and results with senior stakeholders. Finding the right equilibrium between speed, accuracy and employees’ needs is key, and financial experts need to embrace technology and its visual qualities in order to achieve this.
While spreadsheets are a useful tool, they can be prone to errors, especially if formulas are entered incorrectly. Management teams want to understand the implications of the data in front of them, and with the aid of financial experts, bring the data to life in a much more visual and empowering way, ready to spot the next business opportunity. Working solely in a spreadsheet rarely allows this to happen.
Instead, technology can help drive smarter decisions, by making the data come to life and presented in a variety of visual formats. By combining the numerous, disparate systems required to achieve a successful month end close, financial analysts and CMOs can view real time data at a click of a button to make informed decisions in the future.
In an increasingly digitised world, real time financial reporting and accurate forecasting are more vital than ever to achieve a sustainable and efficient business model. Given the circumstances faced throughout 2020, effective financial management provides businesses with a competitive advantage and greater insights to drive profitability and efficiency.
Letting go of tired and archaic practices will drive financial roles forward and open the door for a myriad of opportunities when accountants and financial analysts expand their reliance on technology and move away from traditional methods. Moving forward, organisations that don’t incorporate technology into their month end reporting will be left behind, and not reap the rewards. It’s time for the face of financial reporting and analytics to change to become a seamless, stress-free and data-driven process.
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