SAN JOSE, Calif., Oct. 11, 2018 — Today Zoom Video Communications, Inc. announced that it has formed a strategic partnership with collaboration software company Atlassian. The first phase of this partnership involves the development of integrated workflows between Zoom and Atlassian’s Jira Ops and Jira Service Desk products, allowing joint users to seamlessly collaborate with the combined power of these solutions, as well as a strategic financial investment by Atlassian in Zoom. Details of the partnership will be discussed by Zoom’s head of product management, Oded Gal, and Atlassian’s CTO, Sri Viswanath, during the product keynote at the Zoomtopia 2018 user conference.
With the Zoom and Atlassian Jira Ops integrated workflow, a user of both services can start a Zoom meeting directly from a Jira Ops ticket when an incident occurs. A log of the meeting, including its recording and transcription (if applicable), are appended to the ticket. Additionally, a Zoom Chat channel can be associated with the Jira Ops ticket. All timeline updates to the ticket will be automatically posted to the Zoom Chat channel in real time, providing instant information to all relevant parties. This integrated experience will provide instant video communications in the Jira Ops system, allowing IT and software teams to work together to quickly respond to and resolve incidents.
Viswanath said, “Atlassian and Zoom have industry-leading technologies and we are both focused on creating the most frictionless collaboration experiences for our users. It is exciting to come together and tightly integrate our services to help our customers get more done, faster.”
Eric S. Yuan, founder and CEO of Zoom, added, “Our engineering team here at Zoom relies on Jira, so we know the incredible quality and user experience of the Atlassian product suite. We set out to create a solution that customers like us – those who need to innovate and iterate quickly – can rely on. Adding Zoom’s video solution to Jira will allow our mutual customers to communicate faster, resolve issues, and build the next generation of technology.”
The integrated workflow experiences in Jira Ops and Jira Service Desk will be available by the end of 2018. And looking ahead, we’re excited to join forces to bring more video communications to the entire Atlassian suite.
WANT TO BUILD A FINANCIAL EMPIRE?
Subscribe to the Global Banking & Finance Review Newsletter for FREE Get Access to Exclusive Reports to Save Time & Money
By using this form you agree with the storage and handling of your data by this website. We Will Not Spam, Rent, or Sell Your Information.
About Zoom Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems. Zoom Rooms, the leading software-based conference room solution, features video and audio conferencing, wireless content sharing, and integrated calendaring running on off-the-shelf hardware. Zoom Rooms suit any meeting or collaboration space, from small huddle rooms to world-class training centers. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Zoom is a private company headquartered in San Jose, California. Visit zoom.us and follow @zoom_us.
Press Contact Priscilla Barolo Zoom Video Communications [email protected]