Retail bank experts from Wincor Nixdorf will discuss new solutions for branch transformation at a specialist conference in London early next month.
Branch Transformation 2014 is an exclusive, invitation-only conference hosted by Retail Banking Research (RBR) for around 300 bank executives responsible for developing future branch formats and processes. The event, from December 2 to 3, 2014, at Park Plaza in London, will also include presentations by industry suppliers, such as Wincor Nixdorf, which will also use the event to meet new business contacts face-to-face and strengthen existing customer relationships.
At the conference, Wincor Nixdorf will provide information on a wide range of topics relevant to branch transformation. For banks, this transformation is a journey that leads to operational improvement and for customers an enhanced experience.
Highlights presented by Wincor Nixdorf:
- Various branch designs for diversified branch models
- New multifunctional assisted Self-Service devices and tablet-based solutions
- Cardless Cash enabled by smartphones and new contactless ATMs
- Management of branches and the entire ATM fleet
At the branch network level, Wincor Nixdorf helps banks to establish a more diversified strategy. The goal is to take the retail banks away from the traditional branch distribution approach – the “one size fits all” that creates inefficiencies – and move them to a more scalable and targeted network, with far more touch points through a combination of different branch formats.
Full teller services, integrated into the self-service channel, enable cashless branches and cardless transactions – Wincor Nixdorf offers a wide range of assisted Self-Service solutions. If access to personal services was once limited to branch opening hours, Wincor Nixdorf assisted Self-Service technology and video teller solutions now offer 24/7 availability to overcome that restriction. Whether in a manned branch or a completely self-service location, customers can access assistance at any time.
Via mobile devices, branch employees are now able to access all necessary information about customers, the transactions they wish to make and the ATMs they are using, all of which enables close interaction. Wincor Nixdorf’s tablet-based assisted self-service solutions speed up the transformation of a transaction-based branch culture into one driven by service and sales. Customers benefit from faster, more convenient transactions, and a more tailored and relevant face-to-face experience.
In addition Wincor Nixdorf experts are available in major markets around the world to provide commercial and organizational guidance as well as process expertise to support branch-transformation programs.