Finance

UK's car finance redress scheme faces legal challenge from consumer group

Published by Global Banking & Finance Review

Posted on April 27, 2026

2 min read

· Last updated: April 27, 2026

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UK's car finance redress scheme faces legal challenge from consumer group
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Legal Challenge Filed Against UK’s £9.1bn Car Finance Redress Scheme by Consumer Group

Consumer Group Disputes FCA’s Motor Finance Compensation Plan

Background of the Redress Scheme

LONDON, April 27 (Reuters) - A British consumer group on Monday said it had filed a legal challenge to a 9.1 billion-pound ($12.32 billion) redress scheme to compensate motorists for mis-sold motor finance, a move Britain's market regulator described as disappointing.

Last month, the Financial Conduct Authority unveiled a trimmed-down, final bill amid a pushback from lenders, which came after the United Kingdom's top court overturned a landmark ruling that had sent shockwaves through the industry.

Industry Response

Lenders’ Position

Lenders including Close Brothers and Santander have decided not to challenge the FCA's redress scheme, which the FCA said would allow consumers to receive compensation quickly.

Consumer Voice’s Legal Challenge

Criticism of the Scheme

But Consumer Voice, which said it has applied to London's Upper Tribunal to challenge the redress scheme, argues it "fails to deliver fair, adequate or lawful consumer redress and systematically undercompensates consumers".

The group said in a statement that it believes "consumer redress has been minimised in order to protect lenders".

Potential Impact on Consumers

The FCA said the move could delay consumers receiving compensation and "also prolongs the uncertainty for all involved, which is not good for investment or a healthy motor finance market".

"We are considering our approach and will set out more later this week," the FCA said.

Exchange Rate Information

($1 = 0.7387 pounds)

Reporting Credits

(Reporting by Sam Tobin; Editing by Daniel Wallis)

Key Takeaways

  • Consumer Voice argues the scheme systematically undervalues consumer redress and excludes millions of mis‑sold agreements, notably narrowing loss calculations and capping payouts at an average of £829 per case. (theguardian.com)
  • The FCA designed the scheme to compensate around 12.1 million agreements, estimating around £7.5 billion in redress with total industry cost at £9.1 billion, aiming for speedy and cost‑effective payouts by mid‑2026. (fca.org.uk)
  • Legal proceedings may delay compensation, though Consumer Voice stresses payouts can proceed while the tribunal urgently reviews fairness; the FCA cautions that delays will prolong uncertainty for motorists and the motor‑finance market. (theguardian.com)

References

Frequently Asked Questions

Why is the UK car finance redress scheme being legally challenged?
The consumer group Consumer Voice claims the scheme fails to deliver fair or adequate compensation and systematically undercompensates those affected by mis-sold motor finance.
Who introduced the car finance redress scheme?
The Financial Conduct Authority (FCA) in the UK introduced the £9.1 billion redress scheme for motorists.
Which lenders are involved in the FCA’s car finance redress scheme?
Lenders including Close Brothers and Santander have decided not to challenge the FCA’s redress scheme and will participate.
What could be the impact of the legal challenge on compensation payouts?
The FCA warned that the legal challenge could delay compensation payments to affected consumers and prolong uncertainty in the market.
What are the concerns of the consumer group about the FCA’s scheme?
Consumer Voice argues the scheme was minimized to protect lenders and does not provide lawful redress for consumers.

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