UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, today announced it will demonstrate its ultra-modern customer support platform, which optimizes customer communications at every touch point “ phone, web and app, at the upcoming International Customer Management Institute (ICMI) Contact Center Demo 2018, taking place November 12-14 at the Red Rock Resort (Las Vegas, NV), Booth #706.
ICMI Contact Center Demo 2018 attendees will have the opportunity to see first-hand how to leverage the UJET platform to:
- Harness the Immediacy and Visual Power of Smartphones: Differentiate a business by providing satisfying customer support experiences that use mobile phones, and device capabilities like camera and video, to help agents and customers connect and understand each other “ faster and easier than ever before.
- Empower Agents with Data and Intelligence: Smarter customer routing and other innovative tools streamline and optimize every customer interaction. Agents are empowered with better data intelligence automatically, such as customer addresses, recent purchase history, and other details so they can expedite issue resolution and ensure superior outcomes.
- Optimize Operations Across Contact Center: Support managers can make smarter decisions, increase team performance, fuel innovation and drive business growth with comprehensive insights gathered, analyzed and delivered from across the entire contact center. Agents can be added, or live calls transferred to appropriate team members, to ensure expedient issue resolution.
- Streamline and Scale Operations with Speed and Ease: Deliver the right information, to the right person, at the right time via UJETs open, distributed cloud architecture that easily integrates with a wide range of data types. Fast deployment and flexible pricing offers the ability to scale operation on-demand (with no hidden fees or excessive per-minute upcharges).
- Provide the Highest Quality Phone and Chat Service to Customers: Eliminate frustrating, unreliable customer communications with UJETs premium call quality, which delivers 99.99 percent uptime.
One of the biggest issues we consistently see is that customer service centers are not considered part of the core product or service. In order to be successful, customer service must be treated as an integral part of the brand experience, said Anand Janefalkar, founder and CEO of UJET. As a result, customer service organizations are not equipped with the most advanced means of communication. This causes frustration on both sides. He continued, We look forward to the opportunity to show the attendees of ICMI Contact Center Demo 2018 that there is a better way. With UJET, they can leverage AI to enhance contextual and visual communication, and deliver a more personalized, satisfying and quickly resolved customer service experience.
To learn more about ICMI Contact Center Demo 2018 and register, please visit: https://www.icmi.com/Contact-Center-Demo-Conference
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UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction. For more information, visit www.getujet.com.