Tech Support Landscape: U.S. Trends & Outlook 2018 –

The “Tech Support Landscape: U.S. Trends and Outlook” report has been added to’s offering.

The growing complexities of modern connected lifestyles and the emergence of IoT products and services have changed the technical support needs of broadband households.

This report examines the ways in which support strategies are evolving to proactively and efficiently address the issues created by adoption of new and emerging connected devices face.

It focuses on measures that ensure consumers experience the promise of their devices and avert the challenges that come with increasing technical complexity.

The report also includes a five-year forecast of the support needs generated by emerging connected devices in the U.S.


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Key Topics Covered

1. Report Summary

1.1 Purpose of Report

1.2 Scope of Report

1.3 Research Approach/Sources

2. Market Drivers

3. Device Adoption

3.1 Computing and Entertainment Devices

3.2 Smart Home Devices

3.3 Connected Health Devices

3.4 Other Emerging Devices

4. Device Problems

4.1 Computing and Entertainment Device Problems

4.2 Smart Home Device Problems

4.3 Connected Health Device Problems

5. Use of Professional Support

5.1 Premium Support

5.1.1 Computing and Entertainment Devices

5.1.2 Smart Home Devices

5.1.3 Connected Health Devices

5.2 Support Subscriptions

6. Trends and Outlook

6.1 Service Expansion

6.1.1 In-Home Consultation Services

6.1.2 Setup and Installation Services

6.2 Visibility Solutions for Support Efficiency

6.2.1 Home Network

6.2.2 Video

6.3 Self-help

7. Forecast

7.1 Forecast Methodology

7.2 Forecast

8. Implications and Recommendations

For more information about this report visit