customers
Top StoriesEasyJet Says High Crew Absence Not yet Improving
FinanceOnly a Third of UK Consumers Trust Buy Now Pay Later Services to Protect Their Data, With Half Stating They Would Only Use the Service if It Was Provided by Their Banks
BankingCustomer Input Is Key to Ending Banks’ Discrimination
BusinessHow Wilson Bank Is Transforming Their Customer Experience One Process at a Time, in Partnership With Newgen
Re-Imagining the Customer Experience—Post Pandemic
Date: April 6, 2022
Written by, Gerri Knilans, April 2022 Every day, digital transformation professionals face the challenge of retaining customers in a post-pandemic environment. From cosmetics to children’s toys to banking, the mantra has not changed from Peter Drucker’s message: “Know Your Customer.” But knowing today must be faster. And deeper. And both more sensitive and intuitive. Part...
AI Is Explaining Itself to Humans. And It’s Paying Off
Date: April 6, 2022
By Paresh Dave OAKLAND, Calif. (Reuters) – Microsoft Corp’s LinkedIn boosted subscription revenue by 8% after arming its sales team with artificial intelligence software that not only predicts clients at risk of canceling, but also explains how it arrived at its conclusion. The system, introduced last July and to be described in a LinkedIn blog...
Augmenting the Financial Experience With Hyper-Personalisation
Date: April 5, 2022
By Rajesh Awasthi, Vice President and Global Head, Managed Hosting and Cloud Services, Tata Communications An environment where the industry landscape and customers’ realities are constantly evolving, the combination of data and technology is proving to be a powerful tool to meet and exceed expectations. With business strategies pivoted on customer-centricity, organisations are harnessing this...
Stemming the Tide of Customer Churn Through a Better Banking Experience
Date: April 5, 2022
By Jordan Glazier, CEO, Wildfire Systems A Chinese proverb suggests, “A good customer should not change his shop, nor a good shop change its customers.” However, changing shops, especially financial institutions, has never been easier for consumers. That delicate balance that exists between client and financial institution has seen an extraordinary power shift to customers...
The Future of FinTech Is Niche
Date: April 5, 2022
By Matt Spoke, Founder & CEO @ Moves Financial Think about the way people manage their money today. Nearly everything is done online, or through an app—or multiple apps. People transfer funds, pay bills, invest, and manage their portfolios all from the convenience of their smartphones. This is a far cry from the way that...
UK-based Gazprom Units Say German Move Has Secured Their Future
Date: April 5, 2022
LONDON (Reuters) – The British-based subsidiary of Gazprom said Germany’s decision to take control of its parent had removed any concerns about the viability and future of its operations, and it would look to rebrand soon. UK-registered Gazprom Marketing & Trading (GMT) buys gas on wholesale energy markets and owns a number of subsidiaries including...