customers

Image for The Death of Old Finance & the rise of embedded financeFinance

The Death of Old Finance & the Rise of Embedded Finance

Image for Why Customer Experience (CX) will help define the future of intelligent automationTechnology

Why Customer Experience (cx) Will Help Define the Future of Intelligent Automation

Image for UK budget fashion chain Primark to invest 140 million stg in storesTop Stories

UK Budget Fashion Chain Primark to Invest 140 Million Stg in Stores

Image for UK energy regulator drops plan to ring fence customers’ cashTop Stories

UK Energy Regulator Drops Plan to Ring Fence Customers’ Cash

Image for Soccer-Manchester United fans want more say under any new owners

Soccer-Manchester United Fans Want More Say Under Any New Owners

Date: November 24, 2022

By Alan Baldwin (Reuters) -Manchester United needs new owners and fresh investment to halt years of decline and fans should be given a real say in how the club is run in future, the Supporters Trust MUST said on Wednesday. The Premier League club’s U.S. owners are looking at options for the 20-time English champions,...

Image for The UK as the world’s money-laundering playground – and how it can be cleaned up

The UK as the World’s Money-Laundering Playground – and How It Can Be Cleaned Up

Date: November 23, 2022

By Mike Kiely, Sales Director for Financial Services, IDnow Despite the country’s illustrious history in many fields, there’s unfortunately another area in which the UK tops a list of popularity. Fraud and money laundering are rife throughout the country, with research conducted by UK Finance suggesting that Britons were defrauded out of approximately £1.3bn in...

Image for Chat-First Banking: Pandemic Trend or Long-Term Change?

Chat-First Banking: Pandemic Trend or Long-Term Change?

Date: November 23, 2022

By Bill Schwaab, VP of North America for boost.ai While, to a degree, restrictions of the early pandemic have lifted, a striking impact that remains is the proliferation of digital banking in its wake. Specifically, chat-first engagement by financial institutions’ customers. What for some banks may have served as a necessary channel to circumvent in-person...

Image for Why the move to digital is an inclusive one

Why the Move to Digital Is an Inclusive One

Date: November 23, 2022

By Ravi Kumar, Senior Product Manager, Gatehouse Bank The way we live, and work, has changed dramatically over the last decade, due to digitalisation permeating our daily lives. From ordering food and connecting with loved ones, to booking appointments and accessing financial services, digital products have become increasingly accessible, transforming everyday activities. The growth in...

Image for The future of banking is the digital passport

The Future of Banking Is the Digital Passport

Date: November 23, 2022

By Nish Kotecha, Chairman and co-founder Finboot It is ironic that Wise, one of UK’s fastest growing fintech’s was recently fined by Abu Dhabi over anti-money laundering failures. US$360k is a drop in the ocean for a company whose mission is to create a world for “Money without borders – instant, convenient, transparent and eventually...

Image for Building and applying the metaverse to help drive organisational change

Building and Applying the Metaverse to Help Drive Organisational Change

Date: November 23, 2022

By Sean Devaney, Vice President Strategy for Banking and Financial Markets, CGI UK The metaverse promises to change the way we live, work, and consume content and goods. If we step back for a moment, what exactly is the metaverse? The metaverse is a digitally enabled world, where organisations and communities interact in real-time. It’s...