customer-service
Ryanair Cancels 170 Flights, Disrupts Over 30,000 Passengers on French Atc Strike
BankingBasisbank Awarded Best Corporate Bank Georgia 2024 by Global Banking & Finance Review
Top StoriesMicrosoft Takes Its AI Push to Customer Service Call Centers
BusinessRussell Schuster – the Power of Empathy and Community Engagement
UK Air Traffic Control Meltdown Fault Won’t Happen Again – Nats
Date: August 30, 2023
UK air traffic control meltdown fault won’t happen again – NATS By Sarah Young LONDON (Reuters) -The air traffic control glitch which caused thousands of flight cancellations and delays into and out of Britain has been fixed and will not be repeated, the head of NATS, the country’s air traffic control provider, said on Wednesday....
Conversational AI Can Be Transformational for Customer Service in the Insurance Industry
Date: June 15, 2023
Conversational AI can be transformational for customer service in the insurance industry By Sanjeev Kumar, VP EMEA at Boost.ai As industries of all shapes and sizes look to AI, we examine what role can it play in insurance Artificial Intelligence (AI) is on track to change the face of industries worldwide, and insurance is no different. The...
AML Checks – What Happens When Banks Are Too Slow?
Date: February 9, 2023
By Sophie Lalor-Harbord, Partner, Commercial Litigation, Stewarts and Joe Mitchell, Senior Associate, Commercial Litigation, Stewarts In 2022, the Financial Conduct Authority (“FCA”) almost doubled the number of fines it issued in 2021. We are just over one month into 2023, and the FCA has already issued two anti-money laundering (“AML”) related enforcement actions. Clearly, banks and...
Top Secrets to Competitive and Effective Customer Care Going Into 2023
Date: November 28, 2022
By Richard Farrell, CIO at Netcall Customer care is at an inflection point: demands are higher and resources are limited. According to a McKinsey survey, organisations’ existing capacities are being challenged by higher call volumes and more complex and challenging enquiries. Employers are also struggling to retain customer care agents, who are being poached...
How to Choose the Right Automotive Insurance Company
Date: August 22, 2022
Sponsored Feature Presented by Motor1 When it comes to protecting your car, you want to make sure that you are getting the best possible coverage. This can be tricky, because there are so many automotive insurance companies out there. How do you know which one is right for you? In this blog post, we will...
London’s Heathrow Caps Passengers at 100,000 a Day
Date: July 12, 2022
By Paul Sandle and Yadarisa Shabong LONDON (Reuters) -London’s Heathrow said it would cap departing passengers at 100,000 a day this summer to limit queues, baggage delays and cancellations, and it was asking airlines to stop selling tickets for flights that could be curtailed. Britain’s busiest airport, like others across Europe, is struggling to cope...