customer-experience
FinanceIndustry Roundtable: The Need to Minimise Paper Usage in Financial Services
BankingFaster Payments, Then & Now
FinanceWhy Customer Experience in Financial Services Is the New Differentiator
BusinessStarbucks Projects Profit Growth From Tech, Stores, Workers Spending
How Investing in Diversity and Inclusion Pays Off
Date: September 12, 2022
By Rachael Kinsella, Editor, Writer, Strategic Communications Professional at iResearch Services Investing in diversity and inclusion (DEI) is not only the right thing to do – it is paying off for banking and finance companies in 2022 as well as bringing major business benefits. Rachael Kinsella, Editor in Chief of leading thought leadership specialist, iResearch...
Why the Financial Services Sector Should Be Happy Open Banking Was Imposed Upon Them
Date: September 6, 2022
By Martin Gaffney, Area Vice President – EMEA Yugabyte, the company behind YugabyteDB, the open source, high-performance distributed SQL database. Database specialist Martin Gaffney hopes the sector now sees that Open Banking adds genuine value and helps companies better manage complexity July 2022 marked five years since the debut of API specifications for Open Banking....
Financial Language and the Evolution of Speech Recognition Technology
Date: September 1, 2022
By Katy Wigdahl, CEO, Speechmatics Due to its long heritage and diverse spread of legacy technologies, it can be challenging to integrate new technological developments into the financial industry. But by not doing so, many financial service providers can be left behind as more agile, digital-native challengers deliver on increasingly sophisticated customer demands, by automating...
How Data and AI Can Help the Insurance Industry in the Post-Pandemic Recovery
Date: August 29, 2022
By Sachin Bagla, Associate Vice President, Head of Business Intelligence, Big Data and Analytics, Europe, Infosys The insurance industry has emerged as a critical pillar of the global economy. For context, European insurers pay out claims worth approximately €1 trillion every year and have invested more than €10.4 trillion in the economy. The COVID-19 pandemic has had an...
How a Customer Centric Approach Can Help Banks Support Consumers With Money Worries
Date: August 24, 2022
By Brandon Aitken, Global Business Director | Financial Services Sector at Webhelp The global pandemic, inflation reaching record heights and the cost-of-living crisis are the perfect storm that has worsened financial situations for many across the globe. In the US, a quarter of Americans say they felt financially stressed all of the last year. And...
Three Ways the Insurance Industry Can Use Technology to Stay Ahead
Date: August 19, 2022
Jay Chitnis, Senior Business Consultant at Endava, shows how the insurance industry can embrace the technology used by others to put customer experience first. Insurance is a necessity, not a luxury. Whether it’s for our car, pet, home or holiday, it’s something we have to have — in some cases by law — and for...