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The Strategic Value of Qa Data in Financial Services
Date: August 16, 2023
The Strategic Value of QA Data in Financial Services By Derek Corcoran, CEO of Scorebuddy, the world’s leading quality management platform for contact centers Quality Assurance (QA) has multiple roles within the financial sector. It doesn’t just help with compliance and the evaluation of customer service and products, it has the potential to shape every...
How Banks Can Build Trust With Customers: Privacy-Centric Strategies
Date: August 16, 2023
By Caleb Benningfield, principal solution architect, Amperity Customers want personalization. It used to be that as customers browsed websites and made purchases from brand to brand, third-party cookies would collect data on their movements. With all their online behavior tracked, marketers could follow customers across the web and deliver customized ads. But the old ways...
Pci Ssc Takes Aim at APIs
Date: August 15, 2023
PCI SSC takes aim at APIs By James Sherlow, Director Field Services Engineer, EMEA, Cequence Security Application Programming Interfaces (APIs) are the glue between mobile and web applications work and play a vital role in online payments. Consumers and businesses expect a smooth and engaging application experience when conducting transactions and APIs have facilitated this, enabling...
How Firms Can Elevate Their Monitoring Strategy in 5 Steps
Date: August 11, 2023
How firms can elevate their monitoring strategy in 5 steps By Guy Warren, CEO of ITRS It should come as no surprise that having a substantial amount of IT often means having lots of monitoring tools. Importantly, if one of these tools is facing issues, and cannot relay information from a crucial transaction application, how...
Communications Surveillance: A Company-Wide Consideration
Date: August 7, 2023
Communications surveillance: A company-wide consideration The Securities Exchange Commission’s (SEC’s) primary function is to protect investors, by drafting and enforcing regulations which hold firms accountable for their actions. One fundamental example of this is that all interactions between brokers and investors must be scrutinized, to ensure no wrongdoing. The prevalence of digital communications in the...
Mastering E-Invoicing – How Modern Subscription Businesses Can Stay Ahead of the Curve
Date: August 7, 2023
Mastering e-invoicing – how modern subscription businesses can stay ahead of the curve By Tarmo van der Goot, VP EMEA, Chargebee and Sacha Wilson, Senior Director EMEA, Avalara E-invoicing – the process of electronically generating, transmitting and receiving invoices – is gaining momentum as tax authorities worldwide seek to reduce the shortfall of revenue often...