A state-of-the-art way of customers talking to Nottingham Mortgage Services (a wholly owned subsidiary of The Nottingham) advisers is available in the society’s Chesterfield and Sheffield branches via a video link to their Head Office.
After successfully trialling the service with customers the society has introduced it in two of its busy branches, and anticipates making it more widely available in the future.
The service allows a customer to talk face-to-face with a qualified mortgage adviser via a video link, and to complete a full mortgage application there and then.
Head of Customer Services Tina Hayton-Banks said: “Today our mortgage advisers can look across the whole of the market to find the best mortgage for our customers, regardless of who it is with.
“We already offer the service over the phone and face-to-face in some locations but by using this modern technology we can now extend that face-to-face option to more locations. Customer feedback so far has been excellent.”
Head of Branch Network Gary Womersley added: “Finding our customers the best mortgage from across the whole of the market is something we are passionate about. This is a really exciting development.”
The goal of Nottingham Mortgage Services is to find the best mortgage deal for customers by offering a fee-free service that searches over 50 lenders. From first-time buyer mortgages, re-mortgages through to mortgage for house purchase and buy-to-lets, it has been successfully helping people find the right deal on their mortgages for a number of years.
Its expert advisers search the whole of the mortgage market, looking for the best deals. They explain the costs and benefits of each mortgage and will only recommend a mortgage that is right for the customer.
For more information about Nottingham Mortgage Services call 0344 481 0013, visit a branch or go to thenottingham.com/mortgages.
Your home may be repossessed if you do not keep up repayments on your mortgage.