The Saltwater Grille, a fine dining restaurant in Portland, Maine, today announced that it has implemented TableSafes pay-at-the-table platform to guard against escalating chargebacks in table-service restaurants.
With fraudulent chargebacks on the rise and the onus of liability shifting to the restaurant operators for non-EMV compliant payments, The Saltwater Grille chose to install TableSafes EMV-certified RAIL„¢ payment platform, instead of investing in an entirely new POS system. Before installing TableSafes platform, The Saltwater Grille was not equipped to accept EMV payments and experienced two to three chargebacks a week.
Chargebacks are becoming much more prevalent as a result of EMV mandates, and its become a genuine issue for many operators in our industry, said Debora Broderson, Operations Manager for The Saltwater Grille. By installing TableSafes platform, were not only mitigating chargebacks “ but were also elevating our level of service, guest security, and enhancing the overall dining experience.
TableSafes technology provides restaurants with the highest level of payment security in the industry. By combining EMV and PCI certification, point-to-point encryption and other security features, TableSafe ensures the guests payment information is protected and never resides on the restaurants point of sale terminal.
Our goal is to provide customers like The Saltwater Grille a secure and seamless payment platform that also enhances the ultimate customer dining experience, said Gordon Gardiner, CEO of TableSafe. We are delighted to add The Saltwater Grille to our growing family of restaurants.
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With TableSafe, restaurant guests control the entire payment process allowing guests to auto-calculate the tip, split the bill multiple ways, pay by item and email a receipt. As importantly, TableSafe doesnt disrupt the dining experience, aesthetically blending with a restaurants tableside elegance and allowing guests to check out at their own pace.
Purpose-built for the full-service hospitality industry, TableSafes platform allows payment at the table free of server involvement. Consequently, customers can complete the payment process on their own timeframe and without a server hovering over the tipping procedure.
For more information about TableSafes payment platform, visit www.tablesafe.com.
About The Saltwater Grille The experience begins the moment you arrive “ a friendly greeting, the fantastic panoramic view of Portland, the aroma of delicious food, superb service and an ambiance thats distinctly Maine. Every seat in the restaurant offers a view of the quiet ocean-side marina, with its dazzling yachts and hard-working boats. Summer guests flock to the deck “ sometimes arriving by boat “ and in the winter, they enjoy the warmth of the stone fireplace. Spring and fall sunsets bring a unique light that will occasionally surprise guests with a view of the White Mountains. And year-round, guests enjoy the freshest seafood available, prepared perfectly. Visit www.saltwatergrille.com for more information.
About TableSafe, Inc. TableSafe is transforming the way restaurants and other venues complete their hospitality service. TableSafe provides a secure and innovative payment platform that enables guests to fully execute the payment process at the table while maintaining control of their payment information at all times. TableSafes RAIL„¢ payment platform increases restaurant revenue and staff efficiency both in the front and back of the house. TableSafes technology also provides comprehensive analytics on customer behavior and restaurant operations.