The ability to integrate data-driven insights to transform field service operations over the next two to three years will determine whether servicing organizations remain competitive for the long term. By using AI to correlate real-time customer complaints with historical service data, Predii Parts Intelligence„¢ assists with ensuring the correct parts and expertise arrive at the job site to complete the repair on the first visit.
Predii Inc. is presenting this new use case in the realm of applied AI, with application to reducing repeat servicing visits, increasing equipment uptime, and assisting failure diagnosis in complex equipment. Tilak Kasturi, Founder and CEO of Predii, will take the stage at IOT Solutions World Congress 2018 with Terry Strong, Director of Services at Hobart Service. Hobart, a division of Illinois Tool Works (NYSE: ITW), has made category-leading commercial food equipment for the past 121 years.
Predii Parts Intelligence„¢ impacts the servicing operations of dispatchers and technicians, ensuring that the technicians are dispatched to remote locations carrying the right parts. Predii is also suggesting to the technician the likely key failure points, expediting their repair process.
We believe in the democratization of servicing and operations data, said Kasturi. In other words, bringing it out of the analytics lab, and putting it directly in the hands of quality engineers, dispatchers, and technicians around the world, who stand to benefit immensely from the wisdom normally hidden in enterprise data warehouses.”
“This is the first complete example of Intelligence as a Product that the repair organization has seen,” said Kasturi, and were excited to bring innovation to an age-old industry. Field services organizations can now embrace applied AI through blackbox products like Predii without needing to build internal data science teams.
Prediis platform has processed more than 2 billion repair transactions, reduced repair times by 50%, and provided our customers over 20X returns by powering smart products.
Predii Parts Intelligence„¢ is now available to Prediis enterprise customers in field service operations and automotive industry.
Predii is a Palo Alto, California-based AI company powering predictive repair and maintenance products for the industrial and automotive segments. Predii has become well known for integrating its ‘Predii Repair Intelligence„¢‘ platform within the automotive industry over the past five years.