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Videos

INPS utilizes ShoreTel UC for higher customer service levels in healthcare

Published by Uma Rajagopal

Posted on April 17, 2014

INPS is the 2nd biggest healthcare IT provider in the UK. Proximity Communications implemented ShoreTel unified communication, Mobility & Enterprise Contact Center, linking INPS’ three sites across the UK in London, Coventry and Dundee as well as remote workers who make-up one third of employees. The ShoreTel unified communication system is enabling INPS to clearly differentiate itself from its competitors in a very tight market, in the area of customer service. It is helping INPS achieve its goal of helping customers operate more efficiently.