P&G-owned hair care brand Herbal Essences is producing the first-ever mass hair care bottle design in North America that will make it easier for vision impaired consumers to distinguish its shampoo and conditioner products through the sense of touch. The newly enhanced package features tactile indentations that will help differentiate the brands shampoos from its conditioners in-shower given they share the same bottle shape, alleviating in-shower confusion and helping consumers confidently perform daily tasks.
Behind the initiative is creator Sumaira Sam Latif, P&Gs Special Consultant for Inclusive Design, who has been with the Company for over 18 years and is herself blind. Latifs unique perspective lit the spark for the idea, which was refined by working with other individuals who are vision impaired. In fact, they represent some of the 253 million people worldwide or 23 million people in the US today who face the challenges associated with vision impairment every day.
Imagine the daily challenges, like choosing matching clothes in the morning or simply taking a shower after a long day. As a blind person, you must do these things using touch rather than sight. You dont really know which bottle the shampoo, conditioner, or soap is¦you have to get creative. I used to put an elastic band around shampoo or sellotape on conditioner to remind me, says Latif speaking from personal experience. And as it relates to the bottle design, she says the intention was clear: It was important that we invent a feature, universally recognizable tactile feature, which would work for people who havent had the opportunity to learn braille.
The production to create the new bottle feature was not a seamless one, according to Latif. While the solution might sound relatively simple, we process hundreds of bottles a minute, so changing a manufacturing process is complicated when youre dealing with those kinds of quantities.
Shane Mays, Herbal Essences Packaging Engineer, and Latif became instant friends working on this project together. In my 15 years working at P&G, I have never worked on a project with as much personal passion as this one. I am so incredibly proud of what we are doing and the impact we will have. This pride and passion was contagious across the entire manufacturing team who worked together to make this possible on the fast manufacturing lines, expresses Mays.
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Despite the technical solves needed, the Companys collective passion for the initiative is what pushed it through. Herbal Essences North America Brand Manager, Lynn Hicks, states that not only did she feel it was the right thing to do, but explains that there was a solid business case behind this decision. Making our products more accessible can improve the experience for everyone. We want to be sure everyone can experience the positive power of nature through Herbal Essences every day. While we designed this tactile feature specifically for the visually impaired, others, like seniors or kids, will also benefit from this feature.
Latif is excited to see how consumers respond saying, Every time I pick up this new bottle in the shower I smile. Knowing for the first time in my life I can be so sure that its shampoo, that feels great, and I hope others experience this same feeling.
The shampoo bottles have four tactile vertical lines on the bottom of the back label and the conditioner has two rows of dots on the bottom of the back label. The features were purposely kept very simple and easy to differentiate by touch. The brand hopes that once people learn about the new tactile features, they will easily be able to tell their shampoo and conditioner apart by touch.
Mark Riccobono, President of the National Federation of the Blind, shares, We are pleased to see an industry leader like P&G and its Herbal Essences brand incorporate accessibility into the design of packaging. This new tactile feature enhances our independence and shows that the brand wants to truly serve all consumers. We hope other manufacturers will take note of this effort and work with blind people to find solutions that allow us to identify their products quickly and independently.
The new Herbal Essences packaging will be available on Herbal Essences bio:renew shampoo and conditioner bottles beginning January 2019 everywhere that the brands hair care products are currently sold.
To learn more about this initiative, please visit HerbalEssences.com or watch our visually descriptive video (link below) and share the news on social media using #HerbalEssences and #WorldSightDay.
Video Link: https://youtu.be/6Vuta8iiQFE
About Herbal Essences
Herbal Essences was born into nature with a free spirit and a joyful heart. Our bohemian roots still have the power to inspire young women today with products that merge the best of nature with science. Because there will always be women who aspire to a unique and authentic beauty that can only come from a closeness to nature and a true sense of self. Herbal is not about problems, but the freedom to immerse yourself in the positive power of nature every day. Herbal believes in ingredients with intent, packaging as items of beauty for her & the earth, colors found in nature, irresistibly delicious fragrances, & formulas that are as clean as possible without compromising the results women crave. And Herbal hair? Herbal hair is hair that is healthy, undone, natural looking and free – just like the women who choose it. Simply put, Herbal Essences does beautiful things for your hair & your head. To learn more about Herbal Essences visit www.herbalessences.com, or follow us on Facebook: facebook.com/HerbalEssences, Twitter: twitter.com/HerbalEssences and Instagram: @herbalessences.
About Procter & Gamble
P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always, Ambi Pur, Ariel, Bounty, Charmin, Crest, Dawn, Downy, Fairy, Febreze, Gain, Gillette, Head & Shoulders, Lenor, Olay, Oral-B, Pampers, Pantene, SK-II, Tide, Vicks, and Whisper. The P&G community includes operations in approximately 70 countries worldwide. Please visit http://www.pg.com for the latest news and information about P&G and its brands.