Global Speech Analytics Product and Market Report 2018-2019 –

The “2018 – 2019 Speech Analytics Product and Market Report” report has been added to’s offering.

The 2018 – 2019 Speech Analytics Product and Market Report provides the most comprehensive and thorough review and analysis of the competitors, products, features, pricing, payback, and trends and challenges in the speech analytics market. It explores customer satisfaction with vendors and solutions, and offers implementation and operational best practices.

There are significant differences among the speech and text analytics offerings in the market. The 2018-2019 edition of the Report covers 8 leading and contending vendors in-depth. The Report is designed to enable end-user organizations to understand this complex market and make the right choice of product and partner for their unique environment, and realize an ongoing return on their investment.

Key Topics Covered:

1.0 Executive Summary

2.0 Introduction

3.0 Research Methodology

4.0 Speech Analytics Defined

4.1 How it Works

4.2 Post-Call vs Real-Time

4.3 Application Building Blocks

4.4 Speech Engines

5.0 Speech Analytics Process Fundamentals

5.1 Capture

5.2 Speech Recognition

5.3 Audio Mining

5.4 Indexing, Search and Queries

5.5 Tuning and Accuracy

5.6 Output

5.7 Reporting, Dashboards and Alerts

6.0 Speech Analytics Trends

7.0 Speech Analytics Challenges

8.0 Speech Analytics Market Innovation

8.1 New Product Features

8.2 Emerging Capabilities

9.0 Supercharging Speech Analytics with AI

10.0 Analytics-Enabled Quality Management (AQM): 100% Proof

10.1 Vendor AQM Capabilities

11.0 Interaction Analytics for the Omni-Channel Customer Journey

12.0 Real-Time Speech Anaytics: Speech Analytics at the Speed of Sound

13.0 Speech Analytics Market Activity Analysis

13.1 Validating Market Activity Numbers

13.2 Market Growth Rate

13.3 Speech Analytics Market Activity

14.0 Adoption Rate of Speech Analytics

15.0 Speech Analytics Market Projections

16.0 Speech Analytics Competitive Landscape

17.0 Vendors and Solutions

17.1 Company Snapshot

17.2 Vendor Offerings and Products

17.3 Packaged Offerings

18.0 High-Level Technical Analysis

18.1 Technical Components Summary

18.2 System Administration

18.3 System Security

19.0 Speech Analytics Uses, Benefits and Return on Investment

19.1 Compliance

20.0 Implementation Analysis

21.0 Speech Analytics Vendor Satisfaction Analysis

21.1 Summary of Survey Findings and Analysis

21.2 Product Satisfaction by Category

21.3 Customer Insights

21.3.1 Business Units Using Speech Analytics

21.3.2 Applying Speech Analytics Findings

21.3.3 Strengths of Speech Analytics Solutions

21.3.4 Speech Analytics Desired Enhancements/ Additional Capabilities

21.3.5 Biggest Impact Delivered by Speech Analytics

21.3.6 Additional Comments

22.0 Pricing

22.1 Premise-Based Pricing

22.2 Cloud-Based Pricing

22.3 Managed Service Pricing

23.0 Company Reports

23.1 Calabrio Inc.

23.2 CallMiner, Inc.

23.3 NICE

23.4 OnviSource

23.5 SESTEK, Inc.

23.6 Verint Systems

23.7 Voci Technologies, Inc.

23.8 VoiceBase, Inc.

Appendix: Speech Analytics Vendor Directory

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