Global CX Provider Alorica Plants Flag in India and Launches Innovation Lab

Alorica Inc.:

 

WHAT:

Celebrating 20 years in business, Alorica Inc., a global leader in customer experience solutions, is hosting an exclusive media event to support the companys Asia-Pacific expansion into the countrys Silicon Valley, Bengaluru. The new facility will house an innovation lab, dubbed Aloricas Digital Center of Excellence, and digital business process management operations.

 

 
WHY:

Get a sneak peek at the future of the customer experience and find out why Alorica is different from other players in the BPO space! At this event, Aloricas Chairman and CEO Andy Lee and Bhaskar Menon, Aloricas Business Transformation Officer, will speak on the following:

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The growing demand from global brands wanting digital, cognitive and robotic process management services based on evolving customer needs.

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Utilizing the countrys talent pool, Aloricas Digital Center of Excellence will focus on digital transformation through process re-engineering, leveraging intelligent automation and robotization.

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The creation of local jobs and Aloricas investment into the Indian society.

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Being in the presence of world-renowned digital companies will be key in Aloricas pursuit of being a true disruptor in the customer experience industry.

     
WHEN:   Wednesday, May 8, 2019 from 4:30 p.m. to 6 p.m.; RSVP no later than Monday, May 6
 
WHO:

Alorica is a global leader in customer experience solutions. We are made up of more than 100,000 passionate problem solvers who make lives better through positive customer interactionsat every touchpointacross voice, chat and social. Leveraging innovative technologiesincluding intelligent automation and a comprehensive analytics suitewe support the worlds most respected brands with the talent and resources necessary to create insanely great experiences.

 
Managing operations in Asia-Pacific for more than 15 years, Alorica has 24 locations in the region, employing nearly 40,000 people in China, Japan, Philippines and now India.
 

Alorica contact centers and operation hubs span the globe with 130 locations in 14 countries. Learn more at www.Alorica.com.

 
WHERE:

To obtain location details, email Erica McCarthy ([email protected]).

 
MEDIA OPPS: Press opportunities include:

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Interview with Aloricas Chairman and CEO Andy Lee.

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Interview with Aloricas local leadership “ Bhaskar Menon, Chief Transformation Officer.

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Interview with Joyce Lee, Aloricas Chief Culture Officer & President of Making Lives Better with Alorica

 

Direct media inquiries to:
Erica McCarthy
[email protected]