Novantas, Inc., the industry leader in information, advice, and technology solutions, announced today that First Tennessee Bank has selected Novantas’s SalesScape™ program to provide data and analytics to enhance their branch optimization programs, including setting appropriate targets for branch performance.
“We are committed to meeting the needs of our customers, and having systems in place to continuously monitor and improve our branch performance helps fulfill that commitment,” said Tammy LoCascio, Consumer Banking Leader, First Tennessee Bank. “The granularity of data in the SalesScape program helps us evaluate performance across our branches to ensure we are setting the right expectations and making the right decisions for our customers.”
Chris Thurmond, First Tennessee’s Retail Incentive Compensation Leader, agreed.
“We are now able to set internal targets that are fair, consistent for our teams, and relative to the rest of the market,” Thurmond said. “Over the next several years, we look forward to leveraging SalesScape to optimize our network as branch banking evolves.”
First Tennessee Bank now joins the largest benchmarking and goaling community of over 15,000 US and Canadian branches. “The pressure to meet new customer needs and expectations is enormous. Branch banking is changing rapidly and banks need ready access to the right information to know if they’re behind, keeping up, or advancing,” said Dale Johnson, Practice Leader for Workforce Productivity at Novantas. “Leaders need to understand how they’re doing in both absolute and relative terms, set fair and reasonable targets and measure initiatives more accurately. SalesScape was built specifically to answer these questions through a set of proprietary analytics applied to data across 15,000+ branches. We normalize comparisons for market factors and that is unique in the benchmarking and information services space. We’re excited to welcome First Tennessee Bank into the SalesScape community, and look forward to supporting their efforts.”