It is no surprise that with ever more stringent legislation, especially in the realm of anti-money laundering and beyond, all-too-often one-size-fits-all policies and regulations are stifling growth and exponentially increasing the onus on business across sectors and industries, but ever more so in the financial services provision industry.
Regulatory burden is regularly cited as the main problem area for banks and financial services providers across both sides of the Atlantic, and beyond, with 3 of the top 5 reasons all being directly interlinked with the shifting up of gears by regulatory bodies, namely KYC, transaction monitoring and the ensuing reporting requirements.
Equally unsurprisingly, this situation has two direct and immediate effects in the banking world: a) the gradual and relentless disappearance of community banks and smaller banking operations, with over 25% of all outfits with capitalisation of less 100 million USD disappearing over the course of the past 20 years as reported by the American Banking Association, and b) regardless of size, the increased aversion to risk by financial services provider across the board.
While the former can be partially explained away through mitigating factors such as conglomerate mergers and turbulent market conditions over the past two decades, the latter is a consequence of the continued inability to effectively adapt and comply efficiently with legislative requirements, the demands posed by which are hardly going to be alleviated and will only see thresholds lower and the net widening.
As clearly shown by the findings of the 2016 Thomson Reuters survey, the average cost for KYC and CDD compliance by financial firms is approx. 60 million USD, shooting up to 9 times that in a number of cases. The industry’s response to the increased demands posed is an almost disingenuously simple one: throw more resources and money at the problem and pray it sorts itself out.
In reality, the opposite has been found to be true: onboarding times are on a steady increase, estimated to take 50% longer in 2017 than they did in 2015, with customers’ responses directly contradicting the banks’ belief that correct, timely and full ongoing information was being provided (hence putting into question the veracity and therefore validity of the exercise itself).
Struggling to keep up with requirements at onboarding stage, it is even more worrying to note that financial services providers of all sizes and types are further unable to keep abreast, efficiently or otherwise, with the ongoing vetting and risk assessment due on past approved applicants.
As a consequence, the industry’s inability to keep up and to manage the additional impositions has seen the appetite for exposure being directly impacted, with all the snowball effects that this has on bottom lines, the economy and the future.
Effectively financial service operators are increasingly becoming more akin to information warehouses, and no amount of increased human resource spend will ever be sufficient to manage the volumes of data requiring processing. The increased reliance (if not total dependence) on ever growing specialised risk and fraud teams has created an inevitable bottleneck and a false sense of security that an acceptable minimum is slipping through the cracks, when the facts and figures spell otherwise.
While financial providers are having to allocate a growing percentage of their non-interest expenses (estimated by the Federal Reserve to be around 9% in most cases, down to around 3% for outfits with asset valuations between 1-10 billion USD) to cover specialist resource costs, make up for losses incurred through miscalculated risk and fines levied for regulatory non-compliance, facts and figures squarely point that the situation is entirely untenable.
The latest developments in the FinTech and RegTech universe however offer a clear and cost-effective solution that allows for specialised efforts to be refocused, automating a huge portion of both the new customer onboarding process as well as the maintenance and ongoing assessment of client portfolios, enabling risk and fraud efforts to be redirected where it really matters – the upper percentage of customer accounts that are to be considered of medium-high risk.
In a world full of customer onboarding tools, data analysis software and customer screening services, the Aqubix KYC Portal stands out squarely by uniquely providing a fully tailored and customised platform through which true automation can be achieved. KYC Portal simplifies and delivers efficiency gains across the entire prices, from the initial acquisition of customers through to the automatic determination of the exposure posed according to the currently prevailing risk appetite internal to the organisation or department, the full KYC and AML compliance, irrespective of the operation’s jurisdictional requirements and the fully automated ongoing assessment of all clients.
Connecting independently and seamlessly to any third-party service providers of choice (be they screening services, document verification providers, external data warehouses etc) and internal data sources alike, KYC Portal opens up a previously untapped realm of data management and analysis opportunities that directly impacts operational efficiencies (with improvements of over 60%, by the most conservative of estimates) through the significantly reduced time frames required to onboard new clients, the drastic reduction of touch points during the process and the delegation of the initial data collection away from the specialised risk and fraud core.
Through a trigger and alert notification system, KYC Portal effectively sifts through new customers and automatically (based on predefined parameters reflecting the organisational procedures and practices) segment applicants based on their risk value, removing the need for intervention on the low risk or the ones beyond acceptable risk thresholds. In this manner specialist attention is refocused exclusively where it is needed – the high value but equally higher risk accounts.
Even at extended due diligence stages, KYC Portal offers a plethora of unique tools easing, speeding up and further securing the process, not least amongst which are the in-built, plug-in free face-to-face video interview recording and storage technology, facial recognition and customer overview dashboard tools ensuring that human bias and limitations are totally done away with at all points in the process.
Following onboarding, KYC Portal automatically queries all existing customer records on a continuous basis, against any number and type of external and internal data sources, to ensure that any changes in status and background of all accounts is immediately flagged and notified to the correct personnel, as are any changes in documentary validity and requirements.
Operating on a highly notification logic, KYC Portal’s infinite customisability not only ensures that no single trigger goes unalerted, but equally that no resources are wasted on unnecessary investigations and account queries.
Building on an infinitely scalable and modular architecture, and married to a pure risk-based logic set, KYC Portal offers a plethora of additional modules which include transaction monitoring and assessment, with automatic notifications occurring in real-time whenever preset rules and ranges are triggered on an individual basis.
KYC Portal will be presented this June, 7th and 8th at the Harnessing FinTech Innovation in Retail Banking conference in London, where Aqubix are the event’s Lead Partner and main exhibitors. Aqubix CEO Kristoff Zammit Ciantar’s keynote speech “Automating compliance – the problem, the solution, the innovation” will open the 2-day event, where Aqubix will also be hosting 2 round tables on the operational impact of the innovation and potential offered by KYC Portal.
For further information ahead of the event, or to discover how KYC Portal can help solve your organisation’s Compliance, AML and Risk problems, contact Adrian Darmanin, Chief Commercial Officer on [email protected].
Article written by Kristoff Zammit Ciantar, CEO, Aqubix
ECB launches small climate-change unit to lead Lagarde’s green push
FRANKFURT (Reuters) – The European Central Bank is setting up a small team dedicated to climate change to spearhead its efforts to help the transition to a greener economy in the euro zone, ECB President Christine Lagarde said on Monday.
Lagarde has made the environment a priority since taking the helm at the ECB, taking a number of steps to include climate considerations in the central bank’s work as the euro zone’s banking watchdog and main financial institution.
She is now creating a team of around 10 ECB employees, reporting directly to her, to set the central bank’s agenda on climate-related topics.
“The climate change centre provides the structure we need to tackle the issue with the urgency and determination that it deserves,” Lagarde said in a speech.
She said that climate change belonged in the ECB’s remit as it could affect inflation and obstruct the flow of credit to the economy.
The ECB said earlier on Monday it would invest some of its own funds, which total 20.8 billion euros ($25.3 billion) and include capital paid in by euro zone countries, reserves and provisions, in a green bond fund run by the Bank for International Settlement.
More significantly, ECB policymakers are also debating what role climate considerations should play in the institution’s multi-trillion euro bond-buying programme.
So far the ECB has bought corporate bonds based on their outstanding amounts but Lagarde has said the bank might have to consider a more active approach to correct the market’s failure to price in climate risk.
“Our strategy review enables us to consider more deeply how we can continue to protect our mandate in the face of (climate) risks and, at the same time, strengthen the resilience of monetary policy and our balance sheet,” Lagarde said.
(Reporting by Balazs Koranyi; Editing by Francesco Canepa and Emelia Sithole-Matarise)
What to expect in 2021: Top trends shaping the future of transportation
By Lee Jones, Director of Sales – Grocery, QSR and Selected Accounts for Northern Europe at Ingenico, a Worldline brand
The pandemic has reinforced the need for businesses to undergo digital transformation, which is pivotal in the digital economy. In 2020, we saw the shift to online and cashless payments accelerated as a result of increased social distancing and nationwide restrictions.
The biggest challenge on all businesses into 2021 will be how they continue to adapt and react to the ever changing new normal we are all experiencing. In this context, what should we expect this year and beyond, in terms of developments across key sectors, including transport, parking and electric vehicle (EV) charging?
Mobility as a service (MaaS) and the future of transportation
Social distancing and lockdown measures have brought about a real change in public habits when it comes to transportation. In the last three months alone, we have seen commuter journeys across the globe reduce by at least 70%, while longer-distance travel has fallen by up to 90%. With it, cash withdrawals for payment has drastically reduced by 60%.
Technological advancements, alongside open payments, have unlocked new possibilities across multiple industries and will continue to have a strong impact. Furthermore, travellers are expecting more as part of their basic service. Tap and pay is one of the biggest evolutions in consumer payments. Bringing ease and simplicity to everyday tasks, consumers have welcomed this development to the transport journey. In-app payments are also on the rise, offering customers the ability to plan ahead and remain assured that they have everything they need, in one place, for every leg of their journey. Many local transport networks now have their own apps with integrated timetables, payments, and ticket download capabilities. These capabilities are being enabled by smaller more portable terminals for transport staff, and self-scanning ticketing devices are streamlining the process even further.
Ultimately, the end goal for many transport providers is MaaS – providing an easy and frictionless all-encompassing transport system that guides consumers through the whole journey, no matter what mode of travel they choose. Additionally, payment will remain the key orchestrator that will drive further developments in the transportation and MaaS ecosystems in 2021. What remains critical is balancing the need for a fast and convenient payment with safety and data privacy in order to deliver superior customer experiences.
The EV charging market and the accelerating pace of change
The EV charging market is moving quickly and represents a large opportunity for payments in the future. EVs are gradually becoming more popular, with registrations for EVs overtaking those of their diesel counterparts for the first time in European history this year. What’s more, forecasts indicate that by 2030, there will be almost 42 million public charging points deployed worldwide, as compared with 520,000 registered in 2019.
Our experience and expertise in this industry have enabled us to better understand but also address the challenges and complexities of fuel and EV payments. The current alternating current (AC) based chargers are set to be replaced by their direct charging (DC) counterparts, but merchants must still be able to guarantee payment for the charging provider. Power always needs to be converted from AC to DC when charging an electric vehicle, the technical difference between AC charging and DC charging is whether the power gets converted outside or inside the vehicle.
By offering innovative payment solutions to this market segment, we enable service operators to incorporate payments smoothly into their omnichannel customer experience that also allows businesses to easily develop acceptance and provide a unique omnichannel strategy for EV charging payments. From proximity to online payments, it will support businesses by offering a unique hardware solution optimized for PSD2 and SCA. It will manage both near field communication (NFC) cards and payments from cards/smartphones, as well as a single interface to manage all payments, after sales support and receipt with both ePortal and eReceipts.
Cashless options for parking payments
The ‘new normal’ is now partly defined by a shift in consumer preference for cashless, contactless and mobile or embedded payments. These are now the preferred payment choices when it comes to completing the check-in and check-out process. They are a time-saver and a more seamless way to pay.
Drivers are more self-reliant and empowered than ever before, having adopted technologies that work to make their life increasingly efficient. COVID-19 has given rise to both ePayment and omnichannel solutions gaining in popularity. This has been due to ticketless access control based on license plate recognition or the tap-in/tap-out experience, as well as embedded payments or mobile solutions for street parking.
These smart solutions help consider parking services more broadly as a part of overall mobility or shopping experience. Therefore, operators must rapidly adapt and scale new operational practices; accept electronic payment, update new contactless limits, introduce additional payments means, refund the user or even to reflect changing customer expectations to keep pace.
2021: the journey ahead
This year, we expect to see an even greater shift towards a cashless society across these key sectors, making the buying experience quicker and more convenient overall.
As a result, merchants and operators must make the consumer experience their top priority as trends shift towards simplicity and convenience, ensuring online and mobile payments processes are as secure as possible.
Opportunities and challenges facing financial services firms in 2021
By Paul McCreadie, Partner at ECI Partners, the leading growth-focused mid-market private equity firm
Despite 2020 being an enormously disruptive year for businesses, our latest Growth Index research reveals that almost three quarters (74%) of mid-market financial services companies remained resilient throughout the pandemic.
This is positive news, especially when taking into account the economic disruption that financial services firms have had to go through since the crisis began. No doubt 2021 will also hold its own challenges – as well as opportunities – for firms in this sector.
Unsurprisingly, the biggest short-term concern for financial firms for the year ahead involved changing pandemic guidance, with 42% citing this as a top concern. With the UK currently experiencing a third lockdown many financial services businesses will have already had to adapt to rapidly changing guidance, even since being surveyed.
Businesses will also be considering the need to invest in working from home operations, and there may be uncertainty over re-opening offices on a permanent basis. According to the research 30% of financial services firms are planning to adopt remote working on a permanent basis, so decisions need to be made now about whether they invest more in enabling staff to do this, or in their current office premises.
Due to Brexit, UK financial services firms are no longer able to passport their services into Europe, which may cause problems, particularly in the next 12 months as the Brexit deal is ironed out and the agreement is put into practice. Despite this, Brexit was only cited by 24% of financial firms as a short-term concern. While it’s comforting to see that UK financial firms aren’t hugely concerned about Brexit at this juncture, it is going to be vital for the ongoing success of the industry that the UK is able to get straightforward access to Europe and operate there without issue, otherwise we may see these concern levels rise.
Looking ahead to longer-term concerns for financial services businesses, the top concern was global economic downturn, of which 40% of firms cited this as a worry when looking beyond 2021.
Investing and adopting tech
Traditionally, the financial services sector has been slow to adopt digital transformation. Issues with legacy systems, coupled with often large amounts of data and a reluctance to undertake potentially risky change processes, have meant many firms are behind the curve when it comes to technology adoption. It’s therefore promising to see that so much has changed over the last year, with 45% of financial services firms having invested in AI and machine learning technology – making it the top sector to have invested in this space over the last 12 months.
One business that exemplifies the benefits of investing in machine learning is Avantia, the technology-enabled insurance provider behind HomeProtect. The business has undergone a large tech transformation in the last few years, investing in an underlying machine learning platform and an in-house data science team, which provides them with capabilities to return a quote to over 98% of applicants in under one second. This tech investment has allowed them to become more scalable, provide a more stable platform, improve customer service and consequently, grow significantly.
This demonstrates how this kind of tech can help businesses to leverage tech in order to offer a better customer experience, and retain and grow market share through winning new customers. This resilience should combat some of the concerns that firms will face in the next year.
Additionally, half (51%) of financial services firms have invested in cybersecurity tech over the last year, which allows them to protect the platforms on which they operate and ensure ongoing provision of solutions to their customers.
Clearly, there is a benefit of international revenues and profits on business resilience. In practice, this meant that businesses that weren’t internationally diversified in 2020 struggled more during the pandemic. In fact, the businesses considered to be the least resilient through the 2020 crisis were three times more likely to only operate domestically.
Perhaps an attribute towards financial services firms’ resilience in 2020, therefore, was the fact that 53% already had a presence in Europe throughout 2020 and 38% had a presence in North America. This internationalisation gave them an advantage that allowed them to weather the many storms of 2020.
Looking at how to capitalise on this throughout the rest of 2021, half (51%) of are planning overseas growth in Europe over the next 12 months, and 43% in North America. Further plans to expand internationally is not only a good sign for growth, but should further increase resilience within the sector.
While there are many concerns, the fact that financial services businesses are investing in technology like AI and machine learning, as well as still planning to grow internationally, means that they are providing themselves with the best chances of dealing with any upcoming challenges effectively.
In order to maintain their growth and resilience throughout the next 12 months, it’s imperative that they continue to put their customers first, invest in technology and remain on the front foot of digital change.
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