Business
DELOITTE’S CFO INSIGHTS: ARE CFO’S COMMUNICATING FINANCIAL DATA EFFECTIVELY?
Published by Gbaf News
Posted on January 5, 2016
4 min readLast updated: January 22, 2026
Global Banking & Finance Review®
Company
Published by Gbaf News
Posted on January 5, 2016
4 min readLast updated: January 22, 2026
While many finance chiefs recognize the importance of communications, few are effective in communicating with numerous stakeholders inside or outside their company such as investors, bankers, customers, and employ. According to Deloitte’s latest report “CFO Insights – Creating an effective communications program,” given the complexity of modern multinational organizations, with the increasing number of stakeholders a CFO should connect with, and the competition for attention, it is essential to execute a disciplined communications program to get critical messages to specific stakeholders without being drowned out by noise.
This issue of Deloitte’s CFO Insights introduces a simple model to help finance chiefs create and execute a disciplined communications program that aligns to their core objectives. This communications cascade requires incoming CFOs to establish clarity around nine key elements: priorities, audiences, audience-specific objectives, messages, packaging, channels, delivery, frequency, and feedback.
“Often CFOs underestimate the communications effort required to influence and make a difference in their organization. Internal communications support for CFOs is either unavailable beyond the CEO office or when available it is ad hoc and not systematic,” said James Babb, partner and CFO Program leader at Deloitte Middle East. “Working through the communications cascade early in the transition with a good communications professional can help CFOs clarify their requests of them, and both frame and execute a systematic communications agenda efficiently to achieve their organizational objectives.”
According to the Deloitte report, these are the nine key elements and steps in effective communications:
A good communications program helps CFOs become clear about how much effort and time they will have to put to communications. It clarifies the messages and ways of engaging critical stakeholders. An authentic and credible communications program can help persuade and inform key stakeholders on the intentions and successes of CFOs—and this in turn can accelerate their impact on the organization.
“The communication cascade may seem like a hierarchical structured template for one-way communication from CFO to an audience. It does not have to be. CFOs may have positions and viewpoints they communicate through conversations with other stakeholders. They may modify their positions and views based on those dialogues with stakeholders,” explained Babb. “Conversations are part of the communications process—useful for establishing mutual understanding and revising priorities and messages. The cascade, while appearing linear, is not meant to be a one-time effort. Instead, it should be a dynamic process with feedback that is reviewed and reshaped every six months or so to be relevant, timely, and effective.”
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