Today, Comm100, the award-winning global provider of enterprise-grade digital customer engagement solutions, announced the launch of a partner program as a key part of its growth strategy. The three-pronged program will focus on traditional channel partners reselling Comm100’s live chat, knowledge base and ticketing solutions, a white label channel for larger global or vertical-specific partners, BPOs and managed service providers, and a highly innovative OEM channel for embedding its solutions within other customer engagement platforms. This program further enables Comm100 to continue helping brands and partners deliver unparalleled service and support to their end customers by providing new options for incorporating Comm100s solutions into their platforms.
As customer expectations shift, brands must reevaluate the tools they use to meet customers where they are: online. According to research from Aberdeen Group Inc., companies with best-in-class omni-channel strategies retain an average of 77 percent of their customers, compared to 35 percent for companies with weak omni-channel engagement. As such, it is incumbent upon businesses to move to a comprehensive digital engagement strategy or risk falling out of favor with potential customers.
This new partner program creates a unique opportunity for both Comm100 and its partners to capitalize on the rapid growth of digital customer support and engagement solutions. The complete Comm100 platform includes live chat, AI and non-AI chatbots, social media, email and self-serve knowledge base solutions, helping partners capitalize fully on their shift to digital.
Comm100 will also allow qualified partners to white label its solution. This enables partners to re-brand Comm100s technology as their own, and to run and manage all functionality independently. This helps partners expand their solution offerings without compromising their brand recognition, a key concern of many organizations.
Finally, Comm100s robust integration layer enables other SaaS vendors to easily embed Comm100s powerful live chat solution into their own platforms. This will allow OEM partners to fast-track their entry into the digital engagement sphere and deliver the best possible customer experiences.
In response to the digital ˜revolution, the customer engagement industry is growing quickly with vendors from every segment seeking to expand their offerings and gain market share, said Kevin Gao, co-founder and CEO of Comm100. Through our unique reseller, white label and OEM programs we are building a bench of trusted partners and increasing our market reach. This will position us for accelerated growth as the market for digital customer engagement solutions continues to expand.
Comm100 is indisputably at the leading edge of the live chat and digital customer engagement industry, said Christian Perkins, President of Concert8 and YourChatTeam.com. By partnering with Comm100 we have the opportunity to bring the companys powerful and flexible technology together with our own to engage customers like never before.
To learn more about Comm100s partner program, visit https://www.comm100.com/company/partners/.
About Comm100 Comm100 is a global provider of digital customer engagement solutions powered by clever automation, AI, and a friendly interface that’s fast, easy and simple for both visitors and agents to use. Comm100 helps organizations like HP, Advance Auto Parts, Stanford University and Veridian Credit Union to exceed their customers expectations through more meaningful real-time conversations. Learn more at www.comm100.com/.