Citizant Renews ISO 9001:2015 Certification

Citizant, a leading provider of IT and business transformation solutions to the U.S. government, successfully completed a recertification audit of its talent acquisition and delivery processes and continues to be registered under the ISO 9001:2015 international standard for Quality Management.

Citizants audit by BSI Group ensures federal government customers that the company consistently delivers highly qualified personnel by following a rigorous, well-defined hiring and onboarding methodology.

This triennial recertification of Citizants Talent Acquisition organization continues a legacy of continual improvement within our Shared Services organization, said Pamela Schoppert, Director of Quality Programs at Citizant. Citizants commitment to apply industry-recognized standards in pragmatic, value-driven ways helps optimize our internal operations and maintain a focus on delivery success and exceptional support for our customers.

In addition to its 12-year commitment to a quality management system comprising CMMI-DEV, CMMI-SVC, and ISO 9001, Citizant responds to customer requests to provide CMMI program planning and appraisal preparation support to customers including the IRS. Citizant is approved as a Partner by the CMMI Institute and is certified to provide official CMMI Institute services in CMMI (Service & Development) “ one of the few government IT services providers with this designation. At the IRS, Citizant supports process management and quality improvement for the IRS Application Development (AD) organization. Citizants quality expertise, process coaching, and pragmatic tool adoption were instrumental in support of the IRS AD organization attaining external CMMI-DEV Maturity Level 3 re-certification in 2016.

Citizant gives back to the industry as a recognized leader in process management, both as an authorized CMMI Partner and a regular contributor to industry standards. Ms. Schoppert serves as a representative on the U.S. Technical Advisory Group on Quality Management (TAG 176). She also participates on the architectural working group for the CMMI v2.0 update, focusing on Organizational Behavior.


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Citizants ISO 9001:2015 certification complements the companys ML3-appraised practices under both CMMI-DEV and CMMI-SVC, as well as Citizants pending certifications under ISO 20000 (Service Management) and 27001 (Information Security).Collectively, these standards emphasize Citizants corporate commitment to provide integrated operational and support processes that ensure management commitment, effective monitoring, and continuous process improvement.

About Citizant

Citizant designs and delivers smarter, leaner business and IT transformation solutions to the U.S. government, with a focus on the Departments of Treasury, Homeland Security, Justice, and Transportation. The company employs leading experts in Agile application development, DevOps automation, IT modernization, enterprise data management, and program management support. Citizant has been independently appraised at the CMMI Institutes CMMI-DEV Maturity Level 3 and CMMI-SVC Maturity Level 3 and is ISO-9001:2015 certified for Talent Acquisition. Citizant is headquartered in Chantilly, Va., with employees supporting customers throughout the Metro DC area and in more than 25 states. More information about the company is available at Follow us on Twitter at @Citizant or connect on LinkedIn (