Global health service company Cigna (NYSE: CI) is helping residents of Florida, Georgia and Alabama prepare for Hurricane Michael by easing some health benefits plan requirements and expanding access to a toll-free help line.
To ensure Cigna customers continue to have ready access to prescriptions during this potentially difficult time, Cigna has lifted prescription refill requirements in affected counties in Florida and Alabama through the first week of November 2018. Customers in affected Georgia counties will have refill requirements waived until October 16, 2018.
In alignment with FEMA and state emergency declarations, Cigna-HealthSpring, a Medicare Advantage health plan, is lifting refill and referral requirements for Medicare Parts A, B and Supplemental C customers in affected areas of Florida, Georgia and Alabama. Additionally, if those customers require out of network services during the declaration, they will be covered at in-network rates.
Customers with questions on any aspect of their pharmacy or medical care may call the number on their customer ID card or call 1-800-244-6224. Customers who have a smartphone may access their ID card and other personal health benefits information through the myCigna app, which is available as a free download at the Apple iTunes App Store and the Android Market on Google Play.
For all residents in affected areas, Cigna is providing access to its 24×7 telephone help line. Phone lines are staffed with qualified clinicians who are available to speak with people about how to cope with anxiety, stress or other issues. People who do not have health benefits or employee assistance program benefits with Cigna can call 1-866-912-1687 toll-free. Customers who have health benefits or employee assistance program benefits with Cigna should call the telephone number on their Cigna ID card or call 1-800-244-6224.
Cigna also provides a list of online resources for physical and mental self-care during challenging times including hurricanes, which are available in English and Spanish in the Disaster Resource Center on Cigna’s website.
Cigna will continue to monitor the situation and take additional steps to help our customers as needed, in concert with emergency or disaster declarations by local, state and federal authorities, to ensure customers continue to have access to pharmacy and medical care.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Connecticut General Life Insurance Company, Life Insurance Company of North America, Cigna Life Insurance Company of New York, or their affiliates. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in over 30 countries and jurisdictions, and has more than 95 million customer relationships throughout the world. To learn more about Cigna, including links to follow us on Facebook or Twitter, visit www.cigna.com. For more information about Cigna’s proposed acquisition of Express Scripts, please visit www.advancinghealthcare.com.
Cigna-HealthSpring is a Medicare Advantage health services company committed to helping our nations Medicare and Medicaid beneficiaries live healthier, more active lives through personalized, affordable and easy-to-use health care solutions.
Holly Fussell, 423-304-9128