Bomgar, a global leader in Privileged Access Management (PAM) solutions, today announced Chili Security is using Bomgar Remote Support to provide efficient, secure and scalable customer support. The company was founded in 2014 when CEO Martin Larsen recognized a need in the market by consumers who purchased off-the-shelf software solutions, but struggled to find easily accessible aftermarket support. Working with a business-to-consumer subscription model that allows customers to call for help with any IT problem, today Chili Security is the go-to-technical helpline for more than 100,000 customers.
Prior to deploying Bomgar, Chili Security used TeamViewer for remote support. However, it didnt offer the scalability needed to support the companys fast-growing customer base. The solution itself was slow and required cumbersome manual processes, such as having to copy and paste customers passwords and session IDs. Additionally, there were concerns with the security of the product. As a result, Chili Security began looking for a remote support solution with more advanced features and a strong focus on security.
It is rare to find a company like Bomgar that matches the support level we provide our own customers, said Michael Hede, technical leader at Chili Security. Bomgars support is beyond excellent. We are extremely happy we made the switch to Bomgar.
Chili Security chose Bomgar Cloud for Remote Support to reduce infrastructure costs, improve support without capital outlay and provide scalability for growth. Implementing Bomgar has resulted in significant benefits to Chili Security and helped enable the organization to deliver on its mission to provide world-class service with seamless, secure, high-quality remote support. Given Chili Securitys rapid growth, we estimate that if we hadnt made the switch to Bomgar, we would need four times the employees we have now to service our expanding customer base, Hede added. Bomgars automated features make it possible for each technician to handle more jobs, reducing labor costs.
To read more about Chili Securitys use of Bomgar, read the full case study: https://www.bomgar.com/resources/case-studies/chili-security.
Bomgar is a global leader in Privileged Access Management solutions that secure privileged credentials, sessions, and endpoints, while empowering your workforce to run at the speed and scale of business. Bomgar offers the most comprehensive platform for enabling privileged and remote access, while defending organizations from constant and evolving threats. More than 16,000 customers and millions of users worldwide trust Bomgar to mitigate internal and external attacks, achieve compliance, and gain operational efficiency. Bomgar clients range from midsize to Fortune 100 companies and include some of the worlds most admired and valuable brands. Bomgar is headquartered in Atlanta, GA, with offices across the Americas, EMEA, and Asia Pacific. Connect with Bomgar at www.bomgar.com, the Bomgar Blog, or on Facebook, Twitter and LinkedIn.
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