Arnaud Crouzet, General Secretary, nexo standards, reviews key highlights from the global payment acceptance standards body’s annual conference.
I hadn’t expected the sport of fencing to feature at the recent nexo standards annual conference in Berlin. When François Mezzina of nexo member, Total, however, used the sport to explain to the international audience of schemes, merchants, processors, acquirers and other payment stakeholders why international standards for payments acceptance were so important, it all fell into place.
When competing in national tournaments, fencers use their mother tongue to punctuate their bouts: ready, fence! And so on. At international competitions, however, French is universally adopted – enguarde! – enabling all parties to exchange in the same way and thus compete equally. The verbal exchanges are so important to the sport that using a standardised form of communication is a necessity.
The same goes for global payment acceptance. A standardised way for all global stakeholders to exchange payment data is necessary if a truly international and harmonised payment infrastructure is to be created. This sentiment was echoed by Matthias Hönisch, Head of Cards Business Unit at the National Association of German Cooperative Banks, during his keynote presentation. When asked to explain what a payment is, Matthias summarized it well… ‘a payment, is a payment, is a payment’. What Matthias is saying here rings true to us all.
A payment means many things to many people. Today, a transaction can be accomplished with cash, cards, a mobile, online…the list goes on. Indeed, when we consider how many transactions are made globally using different currencies, devices and payment methods, the task of standardising the exchange of payment acceptance information seems intimidating. Yet the more options become available, the more we need a common baseline that can facilitate today’s global economy.
How to be omnipresent?
Commerce will change more in the next five years than it has done in the last 50, stated Jonathan Vaux, Executive Director of Innovation and Partnerships at Visa in his presentation to delegates.
He is right. Consumers are becoming increasingly empowered and influential in how, when and where payment transactions are made. For many, time is a currency more valuable than money itself. New generations are demanding more convenience from their shopping experience, to save them time. Today’s customer journey typically incorporates multiple channels such as a website, followed by a visit to a shop and then finishing off with a purchase made via an app. In such a diverse omnichannel landscape, merchants need to respond to consumer demands quickly if they are to ensure that they remain current and competitive in a fierce market for their attentions.
The omnichannel theme featured heavily throughout the day’s presentations. Olivier Nora, Vice President Operations, Southern Europe at Verifone questioned how can we maintain the richness of existing services and accelerate our development of the omnichannel approach.
His answer? Standards.
With a different way to pay in every country, myriad payment devices and domestic protocols to consider, the payment industry stakeholders that really want to deliver seamless, borderless and cost-effective omnichannel services must look to standards as the great facilitator.
Delegates were also treated to a deep dive into a payments success story – a partnership between three payment industry leaders, who, by using nexo’s payment acceptance messaging protocols and specifications, were able to create a powerful, cross-border payment platform for acceptance and acquiring, which today supports 35,000 live devices across Spain, France and Belgium.
During the session, Carrefour, Crédit Mutuel and Ingenico explained how today’s fragmented global payments acceptance infrastructure is hindering innovation in the payments world. ‘The sheer volume of domestic schemes and regulations is the biggest obstacle to overcome’, explained Frédéric Collardeau, Chief Operation Officer and Development manager at Market Pay (payment institution of Carrefour Group). For companies such as Carrefour, adhering to differing country regulations means working with new suppliers in each region. The result? Rocketing costs and big delays in getting to market.
The three companies explained how building their platform on nexo’s ISO 20022 messaging protocols enabled them to create a dedicated, standardised payments infrastructure that provides fast, interoperable and borderless card payments across multiple countries, saving money, accelerating product cycles and enabling more innovative services to reach consumers.
PSD2: Industry pain point or global opportunity?
No payments conference is complete without a discussion on the Revised Payment Services Directive (PSD2). It comes as no surprise that the PSD2 panel ‘Reinventing payments in the digital age’ was a lively affair.
Moderated by Alan Moss, Vice President of Product Marketing at Verifone, the panel session addressed a wide range of topics that will be front of mind for payment stakeholders across Europe and beyond. What does PSD2 actually mean? What problems is it trying to solve? Are the banks happy to make the updates that are required within the new directive? How does it help the merchants? In reality, does PSD2 present an opportunity or is it just another regulation headache? What was clear from the discussions is that for many, while PSD2 represents an opportunity, the resultant transformation is not happening quickly enough. The work done by associations such as nexo in standardising the landscape will help to facilitate global understanding and accelerate integration of regulations, including those set out by PSD2.
The thread that ties it all together
The thread that ties all of these elements together is the dire need for global standardisation. Jim Mortimer, Head of International Propositions at Vocalink (a Mastercard company) highlighted the challenge this need poses to banks that have been using the same proprietary standard for many years. It can be tough and expensive to migrate to a common standard. This is precisely why nexo exists. Our association is an international facilitator; its mission is to support all card payment acceptance stakeholders by establishing a standardised and universally beneficial way to apply ISO 20022, through a portfolio of implementation specifications and messaging protocols.
By collaborating with all stakeholder groups in the payment acceptance chain and like-minded associations such as the European Card Stakeholders Group, which is in charge of cards standardisation in the Single Euro Payments Area (as presented by Esteban Martin, Vice President, Industry Engagement with the European Market Development Unit at Mastercard), nexo is delivering greater efficiency, choice, flexibility and more opportunities for all stakeholders in the market.
To find out more about nexo standards, visit http://www.nexo-standards.org/
ECB launches small climate-change unit to lead Lagarde’s green push
FRANKFURT (Reuters) – The European Central Bank is setting up a small team dedicated to climate change to spearhead its efforts to help the transition to a greener economy in the euro zone, ECB President Christine Lagarde said on Monday.
Lagarde has made the environment a priority since taking the helm at the ECB, taking a number of steps to include climate considerations in the central bank’s work as the euro zone’s banking watchdog and main financial institution.
She is now creating a team of around 10 ECB employees, reporting directly to her, to set the central bank’s agenda on climate-related topics.
“The climate change centre provides the structure we need to tackle the issue with the urgency and determination that it deserves,” Lagarde said in a speech.
She said that climate change belonged in the ECB’s remit as it could affect inflation and obstruct the flow of credit to the economy.
The ECB said earlier on Monday it would invest some of its own funds, which total 20.8 billion euros ($25.3 billion) and include capital paid in by euro zone countries, reserves and provisions, in a green bond fund run by the Bank for International Settlement.
More significantly, ECB policymakers are also debating what role climate considerations should play in the institution’s multi-trillion euro bond-buying programme.
So far the ECB has bought corporate bonds based on their outstanding amounts but Lagarde has said the bank might have to consider a more active approach to correct the market’s failure to price in climate risk.
“Our strategy review enables us to consider more deeply how we can continue to protect our mandate in the face of (climate) risks and, at the same time, strengthen the resilience of monetary policy and our balance sheet,” Lagarde said.
(Reporting by Balazs Koranyi; Editing by Francesco Canepa and Emelia Sithole-Matarise)
What to expect in 2021: Top trends shaping the future of transportation
By Lee Jones, Director of Sales – Grocery, QSR and Selected Accounts for Northern Europe at Ingenico, a Worldline brand
The pandemic has reinforced the need for businesses to undergo digital transformation, which is pivotal in the digital economy. In 2020, we saw the shift to online and cashless payments accelerated as a result of increased social distancing and nationwide restrictions.
The biggest challenge on all businesses into 2021 will be how they continue to adapt and react to the ever changing new normal we are all experiencing. In this context, what should we expect this year and beyond, in terms of developments across key sectors, including transport, parking and electric vehicle (EV) charging?
Mobility as a service (MaaS) and the future of transportation
Social distancing and lockdown measures have brought about a real change in public habits when it comes to transportation. In the last three months alone, we have seen commuter journeys across the globe reduce by at least 70%, while longer-distance travel has fallen by up to 90%. With it, cash withdrawals for payment has drastically reduced by 60%.
Technological advancements, alongside open payments, have unlocked new possibilities across multiple industries and will continue to have a strong impact. Furthermore, travellers are expecting more as part of their basic service. Tap and pay is one of the biggest evolutions in consumer payments. Bringing ease and simplicity to everyday tasks, consumers have welcomed this development to the transport journey. In-app payments are also on the rise, offering customers the ability to plan ahead and remain assured that they have everything they need, in one place, for every leg of their journey. Many local transport networks now have their own apps with integrated timetables, payments, and ticket download capabilities. These capabilities are being enabled by smaller more portable terminals for transport staff, and self-scanning ticketing devices are streamlining the process even further.
Ultimately, the end goal for many transport providers is MaaS – providing an easy and frictionless all-encompassing transport system that guides consumers through the whole journey, no matter what mode of travel they choose. Additionally, payment will remain the key orchestrator that will drive further developments in the transportation and MaaS ecosystems in 2021. What remains critical is balancing the need for a fast and convenient payment with safety and data privacy in order to deliver superior customer experiences.
The EV charging market and the accelerating pace of change
The EV charging market is moving quickly and represents a large opportunity for payments in the future. EVs are gradually becoming more popular, with registrations for EVs overtaking those of their diesel counterparts for the first time in European history this year. What’s more, forecasts indicate that by 2030, there will be almost 42 million public charging points deployed worldwide, as compared with 520,000 registered in 2019.
Our experience and expertise in this industry have enabled us to better understand but also address the challenges and complexities of fuel and EV payments. The current alternating current (AC) based chargers are set to be replaced by their direct charging (DC) counterparts, but merchants must still be able to guarantee payment for the charging provider. Power always needs to be converted from AC to DC when charging an electric vehicle, the technical difference between AC charging and DC charging is whether the power gets converted outside or inside the vehicle.
By offering innovative payment solutions to this market segment, we enable service operators to incorporate payments smoothly into their omnichannel customer experience that also allows businesses to easily develop acceptance and provide a unique omnichannel strategy for EV charging payments. From proximity to online payments, it will support businesses by offering a unique hardware solution optimized for PSD2 and SCA. It will manage both near field communication (NFC) cards and payments from cards/smartphones, as well as a single interface to manage all payments, after sales support and receipt with both ePortal and eReceipts.
Cashless options for parking payments
The ‘new normal’ is now partly defined by a shift in consumer preference for cashless, contactless and mobile or embedded payments. These are now the preferred payment choices when it comes to completing the check-in and check-out process. They are a time-saver and a more seamless way to pay.
Drivers are more self-reliant and empowered than ever before, having adopted technologies that work to make their life increasingly efficient. COVID-19 has given rise to both ePayment and omnichannel solutions gaining in popularity. This has been due to ticketless access control based on license plate recognition or the tap-in/tap-out experience, as well as embedded payments or mobile solutions for street parking.
These smart solutions help consider parking services more broadly as a part of overall mobility or shopping experience. Therefore, operators must rapidly adapt and scale new operational practices; accept electronic payment, update new contactless limits, introduce additional payments means, refund the user or even to reflect changing customer expectations to keep pace.
2021: the journey ahead
This year, we expect to see an even greater shift towards a cashless society across these key sectors, making the buying experience quicker and more convenient overall.
As a result, merchants and operators must make the consumer experience their top priority as trends shift towards simplicity and convenience, ensuring online and mobile payments processes are as secure as possible.
Opportunities and challenges facing financial services firms in 2021
By Paul McCreadie, Partner at ECI Partners, the leading growth-focused mid-market private equity firm
Despite 2020 being an enormously disruptive year for businesses, our latest Growth Index research reveals that almost three quarters (74%) of mid-market financial services companies remained resilient throughout the pandemic.
This is positive news, especially when taking into account the economic disruption that financial services firms have had to go through since the crisis began. No doubt 2021 will also hold its own challenges – as well as opportunities – for firms in this sector.
Unsurprisingly, the biggest short-term concern for financial firms for the year ahead involved changing pandemic guidance, with 42% citing this as a top concern. With the UK currently experiencing a third lockdown many financial services businesses will have already had to adapt to rapidly changing guidance, even since being surveyed.
Businesses will also be considering the need to invest in working from home operations, and there may be uncertainty over re-opening offices on a permanent basis. According to the research 30% of financial services firms are planning to adopt remote working on a permanent basis, so decisions need to be made now about whether they invest more in enabling staff to do this, or in their current office premises.
Due to Brexit, UK financial services firms are no longer able to passport their services into Europe, which may cause problems, particularly in the next 12 months as the Brexit deal is ironed out and the agreement is put into practice. Despite this, Brexit was only cited by 24% of financial firms as a short-term concern. While it’s comforting to see that UK financial firms aren’t hugely concerned about Brexit at this juncture, it is going to be vital for the ongoing success of the industry that the UK is able to get straightforward access to Europe and operate there without issue, otherwise we may see these concern levels rise.
Looking ahead to longer-term concerns for financial services businesses, the top concern was global economic downturn, of which 40% of firms cited this as a worry when looking beyond 2021.
Investing and adopting tech
Traditionally, the financial services sector has been slow to adopt digital transformation. Issues with legacy systems, coupled with often large amounts of data and a reluctance to undertake potentially risky change processes, have meant many firms are behind the curve when it comes to technology adoption. It’s therefore promising to see that so much has changed over the last year, with 45% of financial services firms having invested in AI and machine learning technology – making it the top sector to have invested in this space over the last 12 months.
One business that exemplifies the benefits of investing in machine learning is Avantia, the technology-enabled insurance provider behind HomeProtect. The business has undergone a large tech transformation in the last few years, investing in an underlying machine learning platform and an in-house data science team, which provides them with capabilities to return a quote to over 98% of applicants in under one second. This tech investment has allowed them to become more scalable, provide a more stable platform, improve customer service and consequently, grow significantly.
This demonstrates how this kind of tech can help businesses to leverage tech in order to offer a better customer experience, and retain and grow market share through winning new customers. This resilience should combat some of the concerns that firms will face in the next year.
Additionally, half (51%) of financial services firms have invested in cybersecurity tech over the last year, which allows them to protect the platforms on which they operate and ensure ongoing provision of solutions to their customers.
Clearly, there is a benefit of international revenues and profits on business resilience. In practice, this meant that businesses that weren’t internationally diversified in 2020 struggled more during the pandemic. In fact, the businesses considered to be the least resilient through the 2020 crisis were three times more likely to only operate domestically.
Perhaps an attribute towards financial services firms’ resilience in 2020, therefore, was the fact that 53% already had a presence in Europe throughout 2020 and 38% had a presence in North America. This internationalisation gave them an advantage that allowed them to weather the many storms of 2020.
Looking at how to capitalise on this throughout the rest of 2021, half (51%) of are planning overseas growth in Europe over the next 12 months, and 43% in North America. Further plans to expand internationally is not only a good sign for growth, but should further increase resilience within the sector.
While there are many concerns, the fact that financial services businesses are investing in technology like AI and machine learning, as well as still planning to grow internationally, means that they are providing themselves with the best chances of dealing with any upcoming challenges effectively.
In order to maintain their growth and resilience throughout the next 12 months, it’s imperative that they continue to put their customers first, invest in technology and remain on the front foot of digital change.
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