B&H Photo today announced it has been recognized by Newsweek as one of Americas Best Companies for Customer Service for 2019. This is the first time Newsweek has acknowledged companies for superior customer service, and B&H is proud to be recognized for its high level of service.
People often ask, said Menashe Horowitz, CEO, why is B&H successful after 45 years? The answer is simple “ we treat people like we want to be treated. For everyone at B&H, treating customers right is what we do — customers feel they have a friend in the business who tells it to them straight. We are proud that being one of Newsweeks Americas Best Companies for Customer Service recognizes our absolute commitment to our customers.
We thank our employees for making sure our customers are happy customers, making Newsweeks recognition possible. Highly engaged and passionate employees are our secret sauce for delivering an unparalleled customer experience, said Mr. Horowitz. This recognition is especially important to us since it is based directly on customer feedback.
Newsweeks study evaluated retailers and service providers in 141 categories. B&H was recognized for excellence in the photo and video equipment category. The evaluation was based on an independent survey that included 132,954 customer evaluations. Brands were measured on the likelihood of customer recommendation plus evaluation criteria including quality of communications, technical competence, range of services, customer focus, and accessibility.
B&H is one of the worlds largest sellers of photo, video, audio, computer, and creative technology through its e-commerce, B2B, and New York SuperStore channels. Since 1973, millions of professionals and enthusiasts in the worlds of imaging, audio, and technology have relied on B&H to power their creative technology needs. B&H prides itself on its family atmosphere and the talent and diversity of its many gifted employees.
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B&H Photo Video
Henry Posner, Director of Corporate